Best Help Desk Software

Compare help desk software on user reviews: ticket routing, SLA tracking, automation quality, reporting and what the real per-agent price becomes.

5 products

Freshdesk
Freshdesk

by Freshworks

No reviews yet

Freshdesk is Freshworks' help desk software: email, chat and phone tickets in one queue, sold per agent with Freddy AI agent sessions metered separately.

Features

Has Shared inbox with ticket conversion
Has Multichannel ticket intake
Has Rule-based ticket automation
Has SLA policies with breach alerts
Has Skills-based ticket routing
Missing Macros and canned responses
Has Agent collision detection
Has Internal notes and side conversations
Missing Parent-child and merged tickets
Has Requester portal for open tickets
Has CSAT survey on ticket close
Has Ticket volume and resolution reports
Has Agent mobile app for tickets
Has Custom ticket fields and forms
Missing Multibrand help desk
Has AI-drafted ticket replies
Has Help desk sandbox environment
Has Help desk app marketplace
Visit Profile
Help Scout
Help Scout

by Help Scout

No reviews yet

Help Scout is help desk software with a shared inbox, Docs knowledge base and Beacon widget for small and growing support teams; a Free tier covers 5 users.

Features

Has Shared inbox with ticket conversion
Has Multichannel ticket intake
Has Rule-based ticket automation
Missing SLA policies with breach alerts
Has Skills-based ticket routing
Missing Macros and canned responses
Has Agent collision detection
Has Internal notes and side conversations
Missing Parent-child and merged tickets
Has Requester portal for open tickets
Has CSAT survey on ticket close
Has Ticket volume and resolution reports
Has Agent mobile app for tickets
Has Custom ticket fields and forms
Missing Multibrand help desk
Has AI-drafted ticket replies
Missing Help desk sandbox environment
Has Help desk app marketplace
Visit Profile
HubSpot Service Hub
HubSpot Service Hub

by HubSpot

No reviews yet

HubSpot Service Hub is customer service software: help desk, knowledge base and customer success workspace on HubSpot's Smart CRM, for teams already on HubSpot.

Features

Has Shared inbox with ticket conversion
Has Multichannel ticket intake
Has Rule-based ticket automation
Has SLA policies with breach alerts
Has Skills-based ticket routing
Has Macros and canned responses
Missing Agent collision detection
Has Internal notes and side conversations
Missing Parent-child and merged tickets
Has Requester portal for open tickets
Has CSAT survey on ticket close
Has Ticket volume and resolution reports
Missing Agent mobile app for tickets
Has Custom ticket fields and forms
Missing Multibrand help desk
Has AI-drafted ticket replies
Has Help desk sandbox environment
Missing Help desk app marketplace
Visit Profile
Intercom
Intercom

by Fin

No reviews yet

Intercom is an AI first help desk and live chat platform for support teams, with Fin AI Agent answering conversations before an agent sees them.

Features

Has Shared inbox with ticket conversion
Has Multichannel ticket intake
Has Rule-based ticket automation
Has SLA policies with breach alerts
Has Skills-based ticket routing
Has Macros and canned responses
Missing Agent collision detection
Has Internal notes and side conversations
Missing Parent-child and merged tickets
Has Requester portal for open tickets
Has CSAT survey on ticket close
Has Ticket volume and resolution reports
Has Agent mobile app for tickets
Has Custom ticket fields and forms
Has Multibrand help desk
Has AI-drafted ticket replies
Has Help desk sandbox environment
Has Help desk app marketplace
Visit Profile
Zendesk Suite
Zendesk Suite

by Zendesk

No reviews yet

Zendesk Suite is help desk software bundling ticketing, messaging, live chat, voice and a help center for support teams, priced per agent seat.

Features

Has Shared inbox with ticket conversion
Has Multichannel ticket intake
Has Rule-based ticket automation
Missing SLA policies with breach alerts
Has Skills-based ticket routing
Has Macros and canned responses
Missing Agent collision detection
Missing Internal notes and side conversations
Missing Parent-child and merged tickets
Missing Requester portal for open tickets
Missing CSAT survey on ticket close
Has Ticket volume and resolution reports
Missing Agent mobile app for tickets
Missing Custom ticket fields and forms
Missing Multibrand help desk
Has AI-drafted ticket replies
Has Help desk sandbox environment
Has Help desk app marketplace
Visit Profile
0 selected