Best Customer Success Software

Customer success software reviews rated on health score accuracy, churn prediction, playbook automation, data integration effort and pricing.

3 products

ChurnZero
ChurnZero

by ChurnZero

No reviews yet

ChurnZero is customer success software that B2B SaaS retention and renewal teams use for health scores, playbooks and AI agents. Pricing is quote only.

Features

Has Customer 360 account view
Has Configurable health scores
Has Churn risk prediction
Has Renewal and expansion tracking
Has Automated playbooks
Has Product usage data ingestion
Has Lifecycle stages and segments
Has CSM task and alert queue
Has Customer success plans
Has In-app NPS and CSAT collection
Has Shared customer hub
Missing CRM two-way sync for accounts
Has Billing and subscription data sync
Missing Support ticket signals in health
Has Portfolio and renewal forecast dashboards
Missing Email and calendar logging
Has AI account summaries
Has Data warehouse connector
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Gainsight Customer Success
Gainsight Customer Success

by Gainsight

No reviews yet

Gainsight Customer Success is customer success software for renewal teams at B2B SaaS firms: health scoring, playbooks and renewal forecasting, quoted only.

Features

Has Customer 360 account view
Has Configurable health scores
Missing Churn risk prediction
Has Renewal and expansion tracking
Has Automated playbooks
Has Product usage data ingestion
Missing Lifecycle stages and segments
Has CSM task and alert queue
Has Customer success plans
Has In-app NPS and CSAT collection
Missing Shared customer hub
Has CRM two-way sync for accounts
Missing Billing and subscription data sync
Has Support ticket signals in health
Has Portfolio and renewal forecast dashboards
Has Email and calendar logging
Has AI account summaries
Missing Data warehouse connector
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HubSpot Service Hub
HubSpot Service Hub

by HubSpot

No reviews yet

HubSpot Service Hub is customer service software: help desk, knowledge base and customer success workspace on HubSpot's Smart CRM, for teams already on HubSpot.

Features

Has Customer 360 account view
Has Configurable health scores
Has Churn risk prediction
Missing Renewal and expansion tracking
Has Automated playbooks
Has Product usage data ingestion
Has Lifecycle stages and segments
Has CSM task and alert queue
Missing Customer success plans
Has In-app NPS and CSAT collection
Missing Shared customer hub
Missing CRM two-way sync for accounts
Missing Billing and subscription data sync
Has Support ticket signals in health
Missing Portfolio and renewal forecast dashboards
Missing Email and calendar logging
Has AI account summaries
Missing Data warehouse connector
Visit Profile
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