Best Call Center Software

Call center software reviews covering call quality and jitter, IVR building, queue management, reporting and per-agent-per-minute costs.

3 products

Aircall
Aircall

by Aircall

No reviews yet

Aircall is cloud call center software for support and sales teams: IVR, smart routing, a shared call inbox, and a three licence minimum on every plan.

Features

Has Interactive voice response menus
Has Automatic call distribution queues
Missing Skills-based call routing
Has Call recording with playback
Has Queue callback option
Has Listen, whisper and barge monitoring
Has Power and predictive dialers
Has Click-to-call from CRM records
Has Real-time queue wallboard
Has Business hours and holiday routing
Has Warm transfer and conferencing
Has Voicemail with transcription
Has Call tagging and dispositions
Missing Call scripts for agents
Has SMS and messaging from call center numbers
Has Call history and agent performance reports
Has AI call transcripts and summaries
Has Softphone in browser and desktop apps
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RingCentral
RingCentral

by RingCentral

No reviews yet

RingCentral is cloud call center and business phone software for teams that run inbound queues, with IVR menus, live queue dashboards and AI call recaps.

Features

Has Interactive voice response menus
Has Automatic call distribution queues
Missing Skills-based call routing
Has Call recording with playback
Has Queue callback option
Missing Listen, whisper and barge monitoring
Missing Power and predictive dialers
Missing Click-to-call from CRM records
Has Real-time queue wallboard
Has Business hours and holiday routing
Missing Warm transfer and conferencing
Has Voicemail with transcription
Missing Call tagging and dispositions
Missing Call scripts for agents
Has SMS and messaging from call center numbers
Has Call history and agent performance reports
Has AI call transcripts and summaries
Has Softphone in browser and desktop apps
Visit Profile
Twilio Flex
Twilio Flex

by Twilio

No reviews yet

Twilio Flex is a programmable cloud contact center that Twilio ships as a customizable agent app for voice, SMS, chat and WhatsApp support.

Features

Has Interactive voice response menus
Has Automatic call distribution queues
Has Skills-based call routing
Has Call recording with playback
Has Queue callback option
Has Listen, whisper and barge monitoring
Missing Power and predictive dialers
Has Click-to-call from CRM records
Has Real-time queue wallboard
Has Business hours and holiday routing
Has Warm transfer and conferencing
Has Voicemail with transcription
Has Call tagging and dispositions
Missing Call scripts for agents
Has SMS and messaging from call center numbers
Has Call history and agent performance reports
Has AI call transcripts and summaries
Has Softphone in browser and desktop apps
Visit Profile
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