Ringover

Ringover is a cloud phone system with call center tools for sales, recruitment and support teams, with CRM click-to-call and AI call summaries, sold per user.

Ringover runs business calling and messaging in a web app, on Windows and macOS, and on iOS and Android phones, so a team gets phone numbers without installing desk phones. The independent Paris company RINGOVER SAS, founded in 2005, launched the platform in 2018. Calls, texts and chat conversations sit in one workspace, and AI writes a transcript and a summary of each call so reps stop retyping notes. The phone system covers local and toll-free numbers, greetings, business hours and holiday schedules. Transfers can use Ask First, where the agent briefs a colleague before handing the call over, and voicemail arrives as text through transcription. For call centers, the Advanced IVR builder sets up keypad menus, call queues, skills routing and automatic callback requests. Supervisors listen to live calls, whisper to an agent or join the conversation, and a real-time activity view shows service level, live queues and agent status. The Power Dialer works through imported lists in campaigns with retry attempts, and call scripts guide reps on an IVR or a campaign. Ask AI searches past conversations, and CRM Autofill writes call details back to the record. An omnichannel inbox brings WhatsApp, Messenger and Instagram beside the phone, with review management and Meet.us Business video meetings, while larger deployments add Workforce Management and Bring Your Own Carrier. Ringover is built for sales teams that dial lists every day, recruiting agencies that phone candidates all week and support teams that answer queues. Small and mid-size companies can set it up on their own, without technical expertise or specialised support. Teams buy it per user, choosing a plan by the channels and call center tools they need, and multi-site organizations are quoted. A recruiter working in Bullhorn or Loxo clicks a candidate's number, and the call returns to the record with its notes and tags. A sales rep with a Pipedrive or HubSpot pipeline runs a Power Dialer campaign, then tags each call with its outcome for the weekly review. A support lead routes Zendesk callers through queues, lets callers press a key to request a callback and coaches new agents by whispering on live calls. Developers extend the setup through the API, real-time webhooks, the Ringover Web SDK and an MCP Connector. The result is a phone line that lives inside the tools where prospects, candidates and customers are already tracked.