Best Live Chat Software

Live chat software reviews rated on widget speed and page impact, routing, chatbot handoff, mobile agent apps and per-seat pricing.

4 products

Comm100

by Comm100

No reviews yet

Comm100 is live chat and omnichannel customer service software with an AI agent and ticketing, sold per agent by module to mid-market and enterprise teams.

Features

Has Embeddable chat widget with branding
Has Proactive chat triggers
Has Real-time visitor monitoring
Has Chat routing to teams by rules
Has Canned chat responses
Has Chat transfer between agents
Has Chatbot handoff to live agent
Has Offline message form
Has File sharing in chat
Has Pre-chat form and post-chat rating
Has Chat transcripts and history
Has Messaging channels in the chat inbox
Has Live chat translation
Has Agent mobile app for chat
Missing Typing preview of visitor messages
Has Chat volume and response-time reports
Has Chat SDK for mobile apps
Has Chat hours and availability schedule
Crisp

by Crisp

No reviews yet

Crisp is live chat and customer support software from Nantes, France, with a shared inbox and an AI agent, sold per workspace to small and mid-sized teams.

Features

Has Embeddable chat widget with branding
Has Proactive chat triggers
Missing Real-time visitor monitoring
Has Chat routing to teams by rules
Has Canned chat responses
Has Chat transfer between agents
Has Chatbot handoff to live agent
Has Offline message form
Has File sharing in chat
Missing Pre-chat form and post-chat rating
Has Chat transcripts and history
Has Messaging channels in the chat inbox
Has Live chat translation
Has Agent mobile app for chat
Has Typing preview of visitor messages
Has Chat volume and response-time reports
Has Chat SDK for mobile apps
Has Chat hours and availability schedule

LiveChat is Text's live chat software for websites and online stores, with an AI Agent, real-time visitor tracking and a shared inbox, priced per user.

Features

Has Embeddable chat widget with branding
Has Proactive chat triggers
Has Real-time visitor monitoring
Has Chat routing to teams by rules
Has Canned chat responses
Has Chat transfer between agents
Has Chatbot handoff to live agent
Has Offline message form
Has File sharing in chat
Has Pre-chat form and post-chat rating
Has Chat transcripts and history
Has Messaging channels in the chat inbox
Missing Live chat translation
Has Agent mobile app for chat
Has Typing preview of visitor messages
Has Chat volume and response-time reports
Has Chat SDK for mobile apps
Has Chat hours and availability schedule
Olark

by Olark

No reviews yet

Olark is live chat software whose AI website agent answers and qualifies visitors and hands them to a person in the same chat, with a human-only option.

Features

Has Embeddable chat widget with branding
Has Proactive chat triggers
Has Real-time visitor monitoring
Has Chat routing to teams by rules
Has Canned chat responses
Has Chat transfer between agents
Has Chatbot handoff to live agent
Has Offline message form
Has File sharing in chat
Has Pre-chat form and post-chat rating
Missing Chat transcripts and history
Has Messaging channels in the chat inbox
Has Live chat translation
Missing Agent mobile app for chat
Missing Typing preview of visitor messages
Has Chat volume and response-time reports
Missing Chat SDK for mobile apps
Has Chat hours and availability schedule
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