Olark

Olark is live chat software whose AI website agent answers and qualifies visitors and hands them to a person in the same chat, with a human-only option.

Olark gives a company's website an AI agent that answers visitor questions, qualifies prospects and knows when to bring a person into the conversation. Habla Inc., which trades as Olark and runs as a fully remote team, has built website chat since 2009. The agent runs on Aiden, Olark's own AI engine, and learns from the customer's site, uploaded manuals, PDFs and knowledge base content. Teams that want no AI can run the same product as Olark Classic and switch the agent on later without reinstalling anything. Proactive triggers open a conversation based on pages viewed, time on site, scroll depth, return visits, ad source or a HubSpot cookie. Agents share one console, where visitor insights show location, pages viewed and visit history before anyone replies. Same-thread human handoff checks who is available and moves the visitor into live chat without restarting. Round Robin routing and agent Groups decide who picks up. Shortcuts hold saved answers for the team or one agent, and custom pre-chat and offline forms collect details. Olark Classic adds WhatsApp and SMS, post-chat ratings and a WCAG 2.1 AA certified chatbox, while PowerUps add Live Chat Translation, Cobrowsing and a non-branded chatbox. Olark is built for the marketer doing five jobs at once, who needs the website to keep answering and qualifying visitors at hours nobody is watching. It suits small and medium businesses, and more than 12,000 businesses have used it since it launched. Support teams that only want people on the chat can stay on Olark Classic. Larger organisations work with the sales team on custom packages that bring SSO, custom service levels and legal side letters. The AI agent greets visitors arriving from a campaign, answers their questions and captures contact details before a salesperson is free. When a conversation needs a person, the handoff stays in the same thread, and email follow-up carries it on after the visitor has left the site. Marketing teams record chat interactions as Google Analytics events to see which campaigns start conversations. Support teams push finished conversations into the helpdesk they already use, and sales teams connect it to HubSpot or Salesforce. The result is a website that turns anonymous traffic into named, qualified conversations a team can follow up.