Live Chat Software

Crisp vs Olark

Compare Crisp and Olark side-by-side. See feature differences and pricing in the Live Chat Software category.

by Crisp

No reviews yet

Pricing: Free plan with 2 seats; Mini $45, Essentials $95 and Plus $295 a month per workspace, billed monthly; 14-day trial of any plan; extra agents $10 a month on Plus.

Crisp is live chat and customer support software from Nantes, France, with a shared inbox and an AI agent, sold per workspace to small and mid-sized teams.

16 /18 features Full profile

Olark

by Olark

No reviews yet

Pricing: AI Website Agent $400/mo billed annually, one agent seat included, extra agents $29/mo each; Live Chat without AI $29/agent/mo; Enterprise by quote. Trial needs no card.

Olark is live chat software whose AI website agent answers and qualifies visitors and hands them to a person in the same chat, with a human-only option.

14 /18 features Full profile

Feature Comparison

Live Chat Software features side-by-side

Feature	Crisp 16/18 features	Olark 14/18 features
Embeddable chat widget with branding Website widget whose colours, position, avatar and greeting text are set without code.	Yes	Yes
Proactive chat triggers Automatic greetings fired by page URL, time on page, referrer or returning-visitor rules.	Yes	Yes
Real-time visitor monitoring Live list of site visitors with current page, location and history that agents can open a chat from.	No	Yes
Chat routing to teams by rules Incoming chats assigned to departments or agents by page, language, skill or round-robin.	Yes	Yes
Canned chat responses Saved replies inserted by shortcut while chatting, shared across the team.	Yes	Yes
Chat transfer between agents Hand a live conversation to another agent or team with the transcript intact.	Yes	Yes
Chatbot handoff to live agent Bot handles first contact and escalates to a human with the conversation context attached.	Yes	Yes
Offline message form Widget collects a message and email address when no agent is online.	Yes	Yes
File sharing in chat Agents and visitors exchange attachments and images inside the chat window.	Yes	Yes
Pre-chat form and post-chat rating Collect name, email and topic before a chat and a satisfaction score after it.	No	Yes
Chat transcripts and history Searchable archive of past chats, with a transcript emailed to the visitor on request.	Yes	No
Messaging channels in the chat inbox WhatsApp, Facebook Messenger, Instagram or SMS conversations answered alongside web chat.	Yes	Yes
Live chat translation Messages translated in both directions so agent and visitor each write in their own language.	Yes	Yes
Agent mobile app for chat Native iOS and Android app where agents take and answer chats with notifications.	Yes	No
Typing preview of visitor messages Agents see what the visitor is typing before the message is sent.	Yes	No
Chat volume and response-time reports Dashboards on chats handled, first response time, missed chats and ratings per agent.	Yes	Yes
Chat SDK for mobile apps iOS and Android SDKs that put the same chat inside the vendor's native apps.	Yes	No
Chat hours and availability schedule Set chat hours per team so the widget switches to offline mode outside them.	Yes	Yes
Overall Rating	No reviews yet	No reviews yet

Crisp 16/18 features

Embeddable chat widget with branding: Yes
Proactive chat triggers: Yes
Real-time visitor monitoring: No
Chat routing to teams by rules: Yes
Canned chat responses: Yes
Chat transfer between agents: Yes
Chatbot handoff to live agent: Yes
Offline message form: Yes
File sharing in chat: Yes
Pre-chat form and post-chat rating: No
Chat transcripts and history: Yes
Messaging channels in the chat inbox: Yes
Live chat translation: Yes
Agent mobile app for chat: Yes
Typing preview of visitor messages: Yes
Chat volume and response-time reports: Yes
Chat SDK for mobile apps: Yes
Chat hours and availability schedule: Yes

No reviews yet

Olark 14/18 features

Embeddable chat widget with branding: Yes
Proactive chat triggers: Yes
Real-time visitor monitoring: Yes
Chat routing to teams by rules: Yes
Canned chat responses: Yes
Chat transfer between agents: Yes
Chatbot handoff to live agent: Yes
Offline message form: Yes
File sharing in chat: Yes
Pre-chat form and post-chat rating: Yes
Chat transcripts and history: No
Messaging channels in the chat inbox: Yes
Live chat translation: Yes
Agent mobile app for chat: No
Typing preview of visitor messages: No
Chat volume and response-time reports: Yes
Chat SDK for mobile apps: No
Chat hours and availability schedule: Yes

No reviews yet

Pricing

Crisp

Free plan with 2 seats; Mini $45, Essentials $95 and Plus $295 a month per workspace, billed monthly; 14-day trial of any plan; extra agents $10 a month on Plus.

See all plans

Olark

AI Website Agent $400/mo billed annually, one agent seat included, extra agents $29/mo each; Live Chat without AI $29/agent/mo; Enterprise by quote. Trial needs no card.

See all plans

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