Crisp

Crisp is live chat and customer support software from Nantes, France, with a shared inbox and an AI agent, sold per workspace to small and mid-sized teams.

Crisp collects the messages customers send from a website, an email inbox or a messaging app into a list a support team works through together. Crisp IM SAS builds it in Nantes, France, where the company was born in 2015 and still operates independently. The product starts as a chat widget on a site and grows into a full customer service desk. Sales questions and support requests arrive side by side and are answered by the same people. The website chat widget takes on a company's colours, texts and position. Targeted messages open a conversation based on the pages a visitor views or the elements they click. The shared inbox brings in chat, email, WhatsApp Business, Instagram DM, Facebook Messenger, SMS, Telegram, Line and Viber. Operators work it with message shortcuts, private notes and routing rules that assign each conversation to the right person or team. LiveTranslate shows customer messages in the operator's language and sends replies back in the customer's. The Hugo AI agent answers first and hands a conversation back to the inboxes when a person is needed, while the workflow builder, knowledge base, customer data management and ticketing system round out the desk. Crisp is aimed at three kinds of company: early-stage teams improving their first customer service, small companies that want a full support platform, and medium-sized businesses moving to AI-led support across channels. It suits teams that would rather keep chat, email and social messages together than run a separate tool for each. Operators on call can answer from the iOS and Android apps. Product teams with their own app can embed the chat SDKs for iOS, Android or React Native, so in-app conversations land beside web chat. The working day starts in the inbox, where overnight messages from the site and from WhatsApp wait in one list, already routed by language, location or customer segment. Repeat questions go to the AI agent, which draws on the knowledge base, so operators keep the conversations that need judgement. On the pages a team chooses, targeted messages start a conversation before a visitor leaves, turning the widget into a source of leads as well as a help desk. When nobody is online, an out-of-office workflow collects the message and an email address, and the chat transcript reaches the customer by email after the conversation ends.