Best IT Service Management (ITSM) Software

Compare ITSM software on user reviews: ticket workflow flexibility, CMDB accuracy, self-service adoption, reporting and per-agent pricing.

1 products

Freshservice
Freshservice

by Freshworks

No reviews yet

IT service management from Freshworks: Freshservice gives IT teams incident, problem, change and release handling, a service catalog and Freddy AI.

Features

Has Incident and request ticketing
Has Problem management with known errors
Has Change management with approval workflows
Has Employee self-service portal
Has Service catalog with request forms
Has SLA timers with escalation
Has Configuration management database (CMDB)
Has Knowledge base with article suggestions
Has Multichannel ticket intake
Has No-code ticket workflow automation
Has Release and deployment management
Has Major incident management
Has On-call scheduling and alert routing
Has Satisfaction surveys on ticket close
Has AI agent assist for tickets
Has ITSM reporting dashboards
Has Sandbox instance for testing changes
Has Asset tracking inside the service desk
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