Freshworks

Freshworks Inc. is a NASDAQ-listed software company in San Mateo, California, selling AI-powered customer service, IT service and CRM products.

Freshworks Inc. builds service software for companies that want enterprise capability without a long implementation. The company is listed on NASDAQ as FRSH and works from San Mateo, California, with further offices in Denver, Bellevue, Boston, Chennai, Bangalore and Hyderabad. Its products fall into three lines. Freshservice and Freshservice for MSPs cover IT service management. Freshdesk, Freshdesk Omni and Freshchat cover customer service, support and conversational messaging. Freshsales, Freshsales Suite and Freshmarketer cover CRM and marketing automation. The Freshworks Platform and Freddy AI sit underneath all of them, which is how an AI agent trained on one team's knowledge can answer for another. Freshservice is the company's IT service management product, used by IT teams to run their service desk. Freshworks sells mainly to mid-market companies and to the individual departments inside larger organizations that have grown tired of software measured in months rather than weeks. Its stated design goal is software that is quick to implement and configure, with pricing published openly per agent or per seat rather than quoted case by case. Each product carries its own pricing page, its own trial signup and its own documentation, and a marketplace of apps connects them to the CRM, commerce and collaboration tools a team already runs. The company also publishes a support portal, training and certification programs, and a student academy. As a public company it reports results quarterly and posts product and partner news in its newsroom.