Comm100

Comm100 is live chat and omnichannel customer service software with an AI agent and ticketing, sold per agent by module to mid-market and enterprise teams.

Comm100 gives a support team one console for website chat, messaging apps, email, voice and AI-led conversations, so customers get answers on the channel they already use. Comm100 Network Corporation, a Vancouver company working on customer service software since 2009, builds it as its one platform. An AI Agent takes routine questions first and passes harder ones to people with the conversation attached. Live Chat is the core module. Agents watch visitors arrive in real time, proactive invitations fire on the current page, referrer or time on site, and rules route each chat to the right department. Inside a chat they insert canned messages, share files, rely on auto translation, start audio-video chat or share a screen, and transfer the conversation to a colleague. Ticketing & Messaging pulls email, SMS, WhatsApp, Facebook Messenger, WeChat, Secure Messaging and Comm100 Anytime Chat into that same console. The AI suite adds AI Copilot for live reply suggestions, AI Knowledge for article gaps, AI QA for conversation scoring and AI Training for simulated practice. The platform suits mid-market and enterprise service teams that run chat beside email, social messaging and phone. Its industry work covers higher education, banking and finance, insurance, healthcare, government, and retail and ecommerce. For those buyers it cites SOC 2, ISO 27001, HIPAA and GDPR among its standards. A team can start with Live Chat alone and add Ticketing & Messaging, Voice, Booking or the AI modules as its channels grow. At HSS Hire, a Comm100 customer, the chatbot answers first, covers offline hours and absorbs peak overflow before agents take over. Supervisors set shifts per agent or department, and agents go Away automatically when a shift ends. When nobody is online, the offline message window collects a name, an email address and the question for later. Field staff answer chats from the Android and iPhone apps, while developers place the same chat inside their own apps through the iOS and Android SDK. Comm100 fits service teams that want the bot, the chat queue and the messaging inbox worked by one staff from one console.