LiveChat

LiveChat is Text's live chat software for websites and online stores, with an AI Agent, real-time visitor tracking and a shared inbox, priced per user.

LiveChat gives a website a chat window that a sales or support team answers in real time, while the team sees which pages each visitor is reading. It turns a question asked in the middle of a purchase into a conversation instead of an abandoned cart or a lost lead. Text, Inc. builds it as part of Text S.A., a company listed on the Warsaw Stock Exchange whose team also makes HelpDesk and ChatBot. The product also carries the name Text by LiveChat. Visitors write in the Chat Widget, which takes the site's colours, position, greeting and language. Agents reply from the Inbox, where chats, tickets and AI Agent handoffs share one feed with canned responses, chat transfers and file sharing. The AI toolkit drafts Reply suggestions from a knowledge base, writes Chat summaries and suggests tags. AI Agent answers routine questions from its own instructions and intent-based skills, then passes a chat to a person with the context attached. Engage shows who is browsing now, Campaigns open chats from visitor behaviour, and Goals tie each order back to the conversation behind it. The product is designed for B2B SaaS companies and ecommerce stores, and it also serves sales, support, education and real estate teams. A small team can answer its first chats itself and let AI Agent cover the hours when nobody is online. Larger teams rely on chat supervision and takeover, shared canned responses and team performance reports to run many agents at once. Developers who want their own chat interface in a web app build on the Customer SDK, the Chat API and webhooks, and Text MCP lets AI assistants pull account data into reports. On a store, AI Agent connects to Shopify, WooCommerce or another order system to tell a shopper where an order is. When a person takes over, Details shows the cart, recent orders and the pages visited in the same chat. Messages from WhatsApp, Facebook Messenger, Instagram and SMS arrive in the inbox beside website chats, so one team covers every channel. Agents answer from a browser, a desktop app or a phone, and Archives keep past chats for training new hires. Managers read chat volume, missed chats and satisfaction by day or hour to staff the times visitors ask most.