CloudTalk

CloudTalk is cloud call center software and an AI business phone system for sales and support teams, with AI voice agents and per-user pricing.

CloudTalk lets sales and support teams make, take, route and review business calls from a browser, a desktop app or a mobile app. It brings business calling, AI call intelligence and autonomous AI voice agents together in one platform. Human agents and AI agents work on the same queues, the same integrations and the same local numbers. CloudTalk, the Bratislava company that builds it, was founded in 2016 and also has an office in Prague. Inbound calls run through the Call Flow Designer. There, admins set IVR menus, business hours, skill routing, preferred agent routing, ring groups and VIP queues. Callers can ask for a callback instead of waiting, and agents pass calls on with warm transfers. Outbound reps work from the smart dialer, the Power Dialer and the Parallel Dialer, which rings several numbers at once and skips voicemail. Supervisors follow live calls in listen, whisper or barge mode, with wallboards and agent reports beside them. AI Conversation Intelligence adds transcripts, summaries, sentiment and call scoring, while the AI Receptionist and AI Specialist answer and place calls around the clock. CloudTalk is aimed at sales teams that work through lead lists every day and at support teams handling a steady flow of inbound calls. Contact centers use its live monitoring and reporting to coach agents and watch their queues. Companies that sell to or support customers abroad can take local numbers in many countries. Teams that want AI voice agents answering beside their human agents, day and night, are the other core buyer. On a sales floor, a rep clicks a phone number on a Salesforce lead, and the call history and AI summary are written back to that record. Reps tag each call with its outcome and use Voicemail Drop to leave a pre-recorded message when a prospect does not answer. Follow-ups go out by SMS or WhatsApp from the same account. The Workflow Designer builds custom syncs, SMS triggers and Slack alerts around calls, and an advanced integration connects Microsoft Teams. The next agent who calls that customer opens past notes, call tags and contact history before saying a word.