ChurnZero

ChurnZero is customer success software that B2B SaaS retention and renewal teams use for health scores, playbooks and AI agents. Pricing is quote only.

ChurnZero watches a B2B subscription company's accounts for churn risk before a renewal date arrives. It is built and sold by ChurnZero, an independent software company based in Washington, DC, and it is that company's only product. The platform is aimed at customer success managers, renewal owners and the leaders who forecast retention across a book of business. Customer profiles and the Command Center bring an account's contacts, usage, revenue and activity onto one page. ChurnScores turn usage, engagement and outcome signals into configurable health scores, while Journeys and Segments group accounts by lifecycle stage so the same treatment reaches the right cohort. Customer playbooks and Real-time alerts run the follow-up automatically, Success Plans record the goals agreed with the customer, and Surveys collect NPS, CES and CSAT. In-app communications, WalkThroughs and Success Centers reach the customer inside the product, and the Renewal and Forecast Hub, Success Insights and Advanced reporting roll the portfolio up. Named AI agents sit across all of it: Snapshot AI writes account summaries, Engagement AI reads sentiment and relationship strength, and agents such as Harbinger, Beacon and Recap surface risk, buying intent and email thread takeaways. ChurnZero suits B2B SaaS and subscription companies with a named customer success function, usually mid-market and enterprise teams whose renewals are managed rather than automatic. It fits companies that already run a CRM, a billing system and a help desk and want retention work to sit on top of them. It is bought as one subscription covering the platform, with AI packaged as flat-rate tiers and pre-purchased credits, and ChurnZero publishes no rate card, so the figures come from a demo conversation. Day to day the platform runs onboarding programs, catches accounts going quiet, prepares renewal and business reviews, and gives leadership a forecast of what will renew. It connects to Salesforce and HubSpot on the CRM side, Stripe, Chargebee, Recurly and Maxio on billing, Zendesk, Intercom, Freshdesk and Jira on support, Snowflake and Google BigQuery for warehouse data, and Gmail, Outlook and their calendars, with a REST API for anything the catalog does not cover. ChurnZero reads from those systems and writes the customer success work back, rather than replacing any of them.