Re:amaze

Re:amaze is GoDaddy's help desk and live chat software for ecommerce stores and small online businesses, with chatbots and an AI agent built in.

Re:amaze answers customers who write by email, social media, SMS or phone from one shared inbox, so a single team handles every conversation. GoDaddy has owned it since 6 April 2021, and Lantirn, Inc. operates it as a GoDaddy company. It is built for online businesses: ecommerce stores, SaaS and web app companies, and schools. The help desk, chat widget, bots and FAQ share one account and one login. The Inbox turns each message into a conversation that staff assign, tag and answer. Response Templates hold saved replies, and Workflows route, tag or reply when a condition matches. Smart Assign gives a new conversation to the active agent with the fewest unresolved ones, while Presence shows when a colleague is typing on the same thread. Chat adds a website widget, Welcome and Order bots, custom bots and Cues, the proactive messages shown to visitors. The Re:amaze AI Agent resolves conversations itself, and Suggest a Response drafts a reply for an agent to check and send. Re:amaze is made for small online businesses whose customers reach them on several channels at once. Merchants on Shopify, BigCommerce or WooCommerce see customer data from those stores beside each conversation. A company with several stores or brands runs them all from one account, each with its own identity. Support leads organise a growing team with Departments, staff shifts and staff performance reports. Agents who are away from a desk reply from the iOS and Android apps. A store uses it across the whole support cycle. Before a customer writes in, the public FAQ answers common questions, and Cues open a conversation with visitors while they browse. During an outage, the team posts updates on the hosted Status Page instead of answering each ticket by hand. When a problem needs showing rather than telling, Peek screensharing or an in-chat video call lets the agent walk the customer through it. After the conversation closes, a satisfaction survey asks how it went, and the response time report shows where the team is slow. Re:amaze fits the online shop that wants every customer question, from first visit to follow-up, handled in one place.