Gorgias

Gorgias is a helpdesk for Shopify and other ecommerce brands, priced by ticket volume rather than per agent, with an AI Agent for sales and support.

Gorgias gives an online store one place to answer every customer message, with the shopper's orders and cart open beside the conversation. It is built by Gorgias Inc., the company of the same name, which was founded in Paris in 2015. Email, live chat, SMS, voice calls, social messages, contact forms and TikTok Shop messages arrive as tickets in one queue. Agents reply from the ticket itself instead of switching to the store's admin to look up an order. The Helpdesk holds the ticket queue, with Views that filter it and Macros that store saved replies with customer variables. Conditional Ticket Fields change with the type of request, and Rules tag and assign tickets when their conditions match. Flows, Quick Responses and Order Management automate routine conversations. AI Agent resolves tickets on its own, as a Shopping Assistant before the sale and a Support Agent after it, while Copilot drafts replies for an agent to approve. Gaia studies ticket data to raise how much AI Agent resolves without a human. Reporting adds real-time dashboards, first response targets with breach alerts, satisfaction surveys and revenue analytics. The product is built for ecommerce brands on Shopify, BigCommerce, Magento or WooCommerce. That runs from a small store starting out on one platform to a high-volume retailer preparing for peak sales. Support leads who want AI to take routine questions off the team are the people it is designed around. Managers who judge support by the sales it brings in read that figure in revenue analytics. Larger retailers get SSO, user permissions, audit logs and GDPR and CCPA compliance. A holiday sale shows how the parts fit: a Rule tags urgent tickets, a View collects them, and one agent clears that list first. Order questions are answered from the Shopify order shown in the ticket, and calls and texts land in the same queue as email. Brands running Klaviyo, Yotpo, Recharge or Smile connect them from the Gorgias app marketplace, and custom HTTP integrations reach tools it does not list. For a shopper hesitating at checkout, the Shopping Assistant answers the question that would otherwise end the visit.