Zoho

Zoho Corporation is a Chennai-based software company whose business apps, from CRM to help desk and field service, are each sold and priced separately.

Zoho Corporation makes business software for companies that would rather buy one connected suite than assemble a stack of separate tools. The company began in 1996 as AdventNet, a network management vendor founded in New Jersey, opened offices in California and Japan over the following decade, and took the Zoho Corporation name in 2009 once its online business applications had outgrown the original product line. The catalogue spans the departments a growing company staffs. Zoho CRM covers sales, CRM Plus bundles it with the customer facing apps around it, Desk handles support tickets, Campaigns handles email marketing, FSM covers field service work, and Bigin is the simpler CRM aimed at first-time buyers. Zoho BugTracker gives software teams a bug tracker with custom workflows and SLA escalations. Zoho Sign collects electronic signatures on contracts, forms and approvals. Zoho Analytics turns data from those apps, databases and files into self-service reports and dashboards. Zoho PageSense records how visitors use a website, with heatmaps and session replays, and runs A/B tests on its pages. Zia Agents is the AI layer Zoho builds across the range. Each application is sold and priced on its own. Zoho works from Chennai in India and from Austin and Pleasanton in the United States, with further offices opened over the years in Japan, Singapore, Dubai, the Netherlands, Ireland, Mexico and Australia. Because every product runs behind the same account, a team can start with one application and add the rest without a second vendor relationship. That suits businesses that want one company answering for sales, support and finance rather than a separate specialist in every seat.