Zoho PageSense

Zoho PageSense is Zoho's website heatmap, session replay and A/B testing tool, with AI session summaries, for marketers, UX teams and product engineers.

Zoho PageSense shows where website visitors hesitate, abandon a form or stop scrolling, then tests a fix on the same pages. Zoho Corporation, the Chennai company behind Zoho CRM and Zoho Desk, builds it and offers it with a signup of its own. Behavior analytics and experiments run from the PageSense tag on the website, with SDKs for mobile apps and servers. Zia, the built-in optimization agent, reads the session recordings and connects that behavior data to test results. Heatmap reports cover clicks, scroll depth and attention, meaning the average time visitors spend on each section of a page. Session Recording replays individual visits with AI summaries, and replaces every keystroke and input with asterisks by default. Recordings can be filtered by device, location, traffic source and visitor type, and are tagged automatically on sign-in failures, transaction failures and CSS breakage. Form Analytics shows which fields visitors hesitate over and how many interactions end in abandonment. Zia's friction detection flags rage clicks, dead clicks, scroll stops, form hesitations and error loops. For testing, a visual editor builds A/B tests without code, while split URL testing, full stack testing and personalization cover larger experiments. PageSense serves three roles: growth marketers, product engineers and UX analysts. Marketers build tests and personalization rules in the visual editor without writing code. Engineers run full stack experiments through server-side SDKs, and analysts work in heatmaps, recordings and funnel reports. Ecommerce stores and B2B companies use it on the checkouts, lead forms and landing pages that carry their conversions. Companies already on Zoho CRM, Zoho Desk or Zoho Commerce can link PageSense to those apps for unified data analysis. Conversion rate optimization is the core job, run as a loop of finding a problem, watching it happen and testing a change. A funnel report shows the step where visitors leave, the recordings show what those visitors did, and an A/B test checks the fix. Outside the Zoho range, PageSense integrates with Google Analytics, Google Ads and WordPress, so it joins the setup a marketing site already runs. It fits a team that wants the evidence for a page change and the test of that change in one Zoho product.