Zoho BugTracker

Zoho BugTracker is a bug tracking tool from Zoho for small software teams, with custom workflows, SLA escalations and client access, sold per user.

Zoho BugTracker gives a software team one shared record of every defect, from the moment it is reported to the moment it is closed. Zoho Corporation builds and sells it as a standalone product, with a signup and a help centre apart from Zoho Projects. Each bug carries a reporter, an assignee, a severity and a status, so the question of who owns a fix has one answer. Work is organised by project, and every project keeps its own list of open and closed issues. Statuses and workflows are set per project: a workflow decides which status a bug can move to next, and a team can edit the defaults or draw its own. Bug layouts take custom fields such as text, number and date fields. Two bugs can be linked as Duplicates, as Depends or through a link type the team defines. Business Rules act when a bug meets preset criteria, changing its severity or handing it to a named person. The SLA module sets resolution targets by severity and escalates through several levels so that a target is not breached unnoticed. Zoho BugTracker is built for small software teams that need bug tracking as a tool of its own rather than as one corner of a wider project plan. It also fits agencies and service firms whose clients report problems: a client company and its users get access to the bugs they filed. The SLA module then holds the team to the resolution targets it agreed with those clients. Companies already working in Zoho Desk, Zoho Books or Zoho Invoice add a tracker that runs behind the same Zoho account. Most of the work happens in a project's issue list. Reporters file bugs from the web, by email or from the Android and iOS apps, and developers move them along the workflow. Milestones group the bugs due by a given deadline, and Timesheets record billable and non-billable hours against each fix. Those hours can go to Zoho Invoice for billing, and a team leaving Jira can import its existing issues on the way in. The result is a working tracker for a team that fixes bugs for paying clients and has to show both the deadline met and the time it took.