ProProfs makes knowledge base, help desk, live chat, survey and quiz software, each sold alone or bundled in its Customer Delight Suite.
Each ProProfs tool runs on a website of its own under the ProProfs name. The line covers ProProfs Knowledge Base for help centers and internal wikis, ProProfs Help Desk for support tickets, ProProfs Chat for live conversations, ProProfs Survey Maker and ProProfs Quiz Maker. The products are built to work together. The help desk suggests knowledge base articles before a ticket is raised, and live chat pulls its answers from the same articles. The Customer Delight Suite brings Knowledge Base, Live Chat, Help Desk, Survey Maker and Qualaroo together under one login. ProProfs sets out to build a 100-year company with a mission to delight its customers, and it backs its software with human support by phone and chat. Its tools serve support teams answering customers, HR and training teams documenting how work is done, and businesses gathering feedback from the people they serve.
Software & Tools from ProProfs
Explore all products offered by this brand
ProProfs Help Desk
ProProfs Help Desk is help desk software from ProProfs that turns support email into assignable tickets, for small support, IT and HR teams, priced per user.
ProProfs Knowledge Base
ProProfs Knowledge Base is knowledge base software from ProProfs for customer help centers and internal employee wikis, with AI writing and translation.
Qualaroo
Qualaroo is a ProProfs survey and customer feedback tool for website, in-app and prototype surveys, with IBM Watson sentiment scoring of open-text answers.