ProProfs Knowledge Base

ProProfs Knowledge Base is knowledge base software from ProProfs for customer help centers and internal employee wikis, with AI writing and translation.

ProProfs Knowledge Base answers repeat questions before they become support tickets, by putting product guides and company procedures where people already search. It runs on its own site and comes from ProProfs, the company behind ProProfs Help Desk, Survey Maker and Quiz Maker. One account can hold any number of help sites, public or private. Product documentation, a customer help center and an internal wiki can all come from the same editor. Authors write in a Word-like editor, and ProProfs AI drafts help articles and translates them into other languages. The AI User Manual Generator turns a single screen recording into an illustrated, step-by-step manual. Merge tags, synced pages and reusable snippets keep shared wording in one place. Version history allows a rollback to an earlier draft, while custom workflow statuses and internal comments route each article through review. Readers get instant suggestions as they type a search and can vote on what they read, and the reports track views and failed searches. Support teams use it so customers find an answer before they write in. HR, operations and training teams keep SOPs, policies and onboarding guides for staff in the same place. Private sites stay behind passwords, and roles such as Editor, Contributor and Group Admin decide who writes and who reads. Single sign-on through SAML or JWT and a REST API connect it to the systems a larger company already runs. A help widget and ticket forms with a deflector show articles to a customer at the moment a ticket is about to be raised. Inside ProProfs Help Desk, articles are suggested before a ticket is created, and Live Chat pulls its answers from the same content. Teams that run Freshdesk or Zendesk can connect the knowledge base to those help desks instead. On public sites, AI suggestions for titles, tags and meta descriptions help articles get found in search. On internal sites, an employee searches for an SOP or an HR policy the same way a customer searches for a how-to guide.