Zendesk

Zendesk is a San Francisco software company that builds customer service and employee service software, including the Zendesk Suite help desk.

Zendesk builds customer service software for companies whose support teams answer high volumes of questions across email, messaging, live chat and voice. San Francisco has been its home since the company was set up in 2007, and it sells to businesses rather than to consumers. Its main line is the Zendesk Suite, the customer service product that combines a ticketing system, messaging and live chat, telephony, a help center and reporting in one agent workspace. Alongside it Zendesk sells an employee service edition for internal HR and IT teams, a contact center package, and add-ons such as Copilot and the Workforce Engagement Bundle. AI agents run inside all of them and are billed on the resolutions they complete rather than by the seat. Since 26 March 2026 Zendesk also owns Forethought, which sells AI agents for customer support under its own name at forethought.ai. Zendesk publishes its Service Plan prices per agent on its pricing page and sells online by card, bank debit or PayPal, with enterprise plans quoted by its sales team. Documentation, the developer APIs and the app marketplace sit on the company's own help center and developer site.