Best Reputation & Review Management Software

Reputation and review management software reviews rated on review generation rates, platform coverage, response tooling and reporting.

6 products

Birdeye is a reputation and review management platform for multi-location brands: AI agents that gather and answer reviews, fix listings and post to social.

Features

Has Review request campaigns by SMS and email
Has Multi-site review monitoring
Has Reply to reviews from one inbox
Has AI-drafted review replies
Missing Website review widgets
Missing Review funnel landing pages
Missing QR code review requests
Missing Private negative feedback capture
Has Review sentiment and theme insights
Has Competitor review benchmarking
Has Location-level reputation reporting
Has NPS and customer surveys
Missing Product review syndication
Missing Photo and video review collection
Missing Product Q&A
Missing Review schema markup
Has Review sharing to social
Missing New review alerts
Has CRM and POS triggered requests
Missing Flagging fake reviews for removal

BrightLocal is a local SEO and reputation platform for agencies and multi-location brands: geo-grid rank tracking, citation audits and review campaigns.

Features

Has Review request campaigns by SMS and email
Has Multi-site review monitoring
Has Reply to reviews from one inbox
Has AI-drafted review replies
Has Website review widgets
Has Review funnel landing pages
Has QR code review requests
Has Private negative feedback capture
Missing Review sentiment and theme insights
Missing Competitor review benchmarking
Has Location-level reputation reporting
Has NPS and customer surveys
Missing Product review syndication
Missing Photo and video review collection
Missing Product Q&A
Has Review schema markup
Missing Review sharing to social
Has New review alerts
Missing CRM and POS triggered requests
Has Flagging fake reviews for removal

Judge.me is a flat-priced Shopify product review app, collecting photo, video and Q&A reviews and displaying them across the storefront.

Features

Missing Review request campaigns by SMS and email
Missing Multi-site review monitoring
Missing Reply to reviews from one inbox
Has AI-drafted review replies
Has Website review widgets
Missing Review funnel landing pages
Has QR code review requests
Has Private negative feedback capture
Has Review sentiment and theme insights
Missing Competitor review benchmarking
Missing Location-level reputation reporting
Missing NPS and customer surveys
Has Product review syndication
Has Photo and video review collection
Has Product Q&A
Has Review schema markup
Has Review sharing to social
Has New review alerts
Has CRM and POS triggered requests
Has Flagging fake reviews for removal

Podium is a lead conversion and review management platform for local businesses, uniting texts, calls, web chat, payments and reviews in one AI inbox.

Features

Has Review request campaigns by SMS and email
Has Multi-site review monitoring
Has Reply to reviews from one inbox
Has AI-drafted review replies
Missing Website review widgets
Missing Review funnel landing pages
Missing QR code review requests
Missing Private negative feedback capture
Missing Review sentiment and theme insights
Missing Competitor review benchmarking
Missing Location-level reputation reporting
Has NPS and customer surveys
Missing Product review syndication
Missing Photo and video review collection
Missing Product Q&A
Missing Review schema markup
Missing Review sharing to social
Missing New review alerts
Missing CRM and POS triggered requests
Missing Flagging fake reviews for removal

Trustpilot Business helps companies collect customer reviews, reply from one inbox, display them with TrustBox widgets and earn Google Seller Ratings stars.

Features

Has Review request campaigns by SMS and email
Missing Multi-site review monitoring
Has Reply to reviews from one inbox
Has AI-drafted review replies
Has Website review widgets
Missing Review funnel landing pages
Has QR code review requests
Missing Private negative feedback capture
Has Review sentiment and theme insights
Has Competitor review benchmarking
Has Location-level reputation reporting
Missing NPS and customer surveys
Has Product review syndication
Has Photo and video review collection
Has Product Q&A
Has Review schema markup
Has Review sharing to social
Has New review alerts
Has CRM and POS triggered requests
Has Flagging fake reviews for removal

Yotpo is an ecommerce retention platform for Shopify and BigCommerce brands: product reviews and UGC, points and VIP loyalty, and refer-a-friend rewards.

Features

Has Review request campaigns by SMS and email
Missing Multi-site review monitoring
Has Reply to reviews from one inbox
Has AI-drafted review replies
Has Website review widgets
Missing Review funnel landing pages
Missing QR code review requests
Missing Private negative feedback capture
Has Review sentiment and theme insights
Missing Competitor review benchmarking
Missing Location-level reputation reporting
Missing NPS and customer surveys
Has Product review syndication
Has Photo and video review collection
Has Product Q&A
Has Review schema markup
Has Review sharing to social
Has New review alerts
Has CRM and POS triggered requests
Has Flagging fake reviews for removal
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