Podium

Podium is a lead conversion and review management platform for local businesses, uniting texts, calls, web chat, payments and reviews in one AI inbox.

Podium is a lead conversion and reputation management platform for local businesses that win customers through calls, texts and online reviews. It gathers every inbound conversation, from a missed phone call to a new Google review, into one inbox so a small team answers each lead first. Podium Corporation, an independent company, builds and sells it as one product under one login, with AI Employee as an optional add-on on any plan. The Consolidated Lead Conversion Platform collects leads from the Website Chat Widget, website contact forms, phone calls and text messages into a single inbox, with a customer record behind each conversation. Podium Phones adds business lines with call recordings, transcripts and voicemail transcriptions, and Missed Call Automation turns an unanswered ring into a text. Review Management sends review invites, keeps every review site in the same inbox and answers each review from there. The AI Reputation Specialist drafts review invites and replies, backed by Review Reminder Automation and Automated AI Review Responses. On the higher tier, AI Concierge, AI Phone Call Summaries, Automatic Lead Routing and Advanced Automations answer first, summarise calls and hand each lead to the right person. Bulk Messages, Customer Segmentation, Hosted Surveys and Text-Based Surveys cover campaigns and feedback, and payment processing runs through the same platform. The platform suits owner-run and multi-location businesses of the kind in its customer stories: heating and cooling contractors, mattress retailers and spas. It fits office managers who answer the phone, marketing leads responsible for Google ratings across several branches, and owners who want an AI assistant to reply and book appointments when nobody is free. Businesses that text US customers should know that each location is registered for 10DLC messaging as part of the service. It is bought as one account on a flat monthly plan arranged through a sales call, with phone seats priced per user on top, and the plan cards list every tier. In daily use Podium is the screen a front desk keeps open. A text arrives, the AI drafts the reply, an appointment lands on the calendar and, after the visit, a review invite goes out by text. It replaces a separate texting app, a phone system and a review tool with one login and one customer record. The Integrations Marketplace and Developer Platform connect it to the systems a business already runs, and the Solution Partner programme places it beside the agencies that manage several clients. It also ships downloadable apps for staff away from the desk.