Birdeye

Birdeye is a reputation and review management platform for multi-location brands: AI agents that gather and answer reviews, fix listings and post to social.

Birdeye is a reputation and review management platform for multi-location brands, built around AI agents it calls coworkers. It brings reviews, local listings, social media, customer messaging, surveys and competitor benchmarking for every location into one account, so a brand with hundreds of clinics, branches or storefronts can be found, chosen and contacted from one place. Birdeye Inc, founded in 2012 by brothers Naveen and Neeraj Gupta after a hospital search turned up no surgeon with reviews they could trust, owns and develops the platform. The platform runs as three AI coworkers. Jay, the marketing coworker, asks customers for reviews on the channel they answer, drafts AI replies in the brand's voice, keeps listings correct across Google, Facebook, Apple, Yelp and Bing, and fills a per-location social calendar. Myna, the operations coworker, brings reviews, texts, web chats, social messages and voicemails into one Smart Inbox. Robin, the CX coworker, runs surveys, a Birdeye Score blending sentiment and listing health, competitor benchmarking, and a Reporting Agent that answers plain-language questions and routes flagged reviews as tickets. Birdeye is built for brands that operate many locations under one name, naming healthcare, dental, veterinary, home services, automotive, property management, self storage, financial services, legal, retail, wellness and restaurants as its industries. Marketing leads who set tone and approval rules once and let every location inherit them get the most from it, as do operations teams that want a bad review turned into a ticket with an owner. A single-location business can start on the Reviews AI free trial, which connects a Google Business Profile or a Facebook page. Birdeye is sold as one platform on one contract, priced by the number of locations and the modules deployed rather than by seat. In daily use, a location manager answers the morning's reviews and messages from the Birdeye mobile app, a regional lead compares locations in the Reporting Agent, and head office approves a week of social posts in bulk. Birdeye connects to practice management, CRM and point-of-sale systems, so review, referral and survey requests trigger from an appointment or a payment without anyone sending them. It sits beside a CRM rather than replacing one, and beside an SEO platform for organic search work that listings and local pages do not cover.