Reputation & Review Management Software

Birdeye vs Trustpilot

Compare Birdeye and Trustpilot side-by-side. See feature differences and pricing in the Reputation & Review Management Software category.

Birdeye

by Birdeye

No reviews yet

Pricing: No public prices: Birdeye quotes by number of locations through its pricing page form; Reviews AI has a 30-day trial requiring no credit card.

Birdeye is a reputation and review management platform for multi-location brands: AI agents that gather and answer reviews, fix listings and post to social.

14 /20 features Full profile

Trustpilot

by Trustpilot

No reviews yet

Pricing: Free plan; Starter from $99/mo, Plus from $319/mo, Premium from $799/mo, per domain, billed annually; Enterprise on request.

Trustpilot Business helps companies collect customer reviews, reply from one inbox, display them with TrustBox widgets and earn Google Seller Ratings stars.

16 /20 features Full profile

Feature Comparison

Reputation & Review Management Software features side-by-side

Feature	Birdeye 14/20 features	Trustpilot 16/20 features
Review request campaigns by SMS and email Sends review invitations by text and email, one-off or automated after a sale or visit.	Yes	Yes
Multi-site review monitoring Collects reviews from Google, Facebook, Yelp, industry sites and marketplaces in one place.	Yes	No
Reply to reviews from one inbox Answers reviews on the source sites from a single inbox.	Yes	Yes
AI-drafted review replies Drafts a reply to each review for approval.	Yes	Yes
Website review widgets Displays reviews on your site in carousels, badges or feeds.	Yes	Yes
Review funnel landing pages Hosted pages that route a customer to the review site of your choice.	No	No
QR code review requests QR codes on receipts or signage that open a review request.	Yes	Yes
Private negative feedback capture Offers a private feedback form alongside public review links so complaints reach you directly.	Yes	No
Review sentiment and theme insights Sentiment and recurring themes across reviews, by location and over time.	Yes	Yes
Competitor review benchmarking Compares your ratings and volume against named competitors.	Yes	Yes
Location-level reputation reporting Ratings, volume and response rate per location for multi-location brands.	Yes	Yes
NPS and customer surveys Sends NPS or satisfaction surveys and routes promoters to review sites.	Yes	No
Product review syndication Syndicates product reviews to Google Shopping, retailers and marketplaces.	No	Yes
Photo and video review collection Collects photos and video with product reviews.	No	Yes
Product Q&A Customer questions and answers on product pages.	No	Yes
Review schema markup Adds review structured data so star ratings can show in search results.	No	Yes
Review sharing to social Turns a review into a branded social post.	Yes	Yes
New review alerts Notifies the right person when a new review, or a negative one, arrives.	Yes	Yes
CRM and POS triggered requests Triggers review requests from CRM, booking or point-of-sale events.	Yes	Yes
Flagging fake reviews for removal Helps flag and report reviews that break a platform's policies.	No	Yes
Overall Rating	No reviews yet	No reviews yet