Drip vs Sinch Engage

Choose Drip if your store's orders should trigger email and text follow-ups. Choose Sinch Engage if you want to send texts and answer replies from a shared inbox. Each sells paid plans by the month, with higher plans quoted by sales.

A small store team without an automation specialist is who Drip serves. It turns order and browsing data into email and text flows in one account, so carts are followed up without hand-built logic. It also holds texts back outside legal sending hours in each recipient's time zone. The limit is that texting is bought on top and switched on through support, and the texts go to US numbers only.

Sinch Engage starts from the conversation. Replies land in a shared inbox where staff answer individual subscribers, and subscribers opt in by sending a keyword as a text. The platform also sends rich cards from a branded sender over RCS on Android. A limit for Sinch Engage is that RCS comes only on higher plans, and extra users and subaccounts are priced on top.

People who use Drip say its visual workflow builder makes behavior-based emails simple to set up, whether they are new to automation or experienced. Sinch Engage's reviewers like the clean, intuitive interface and the quick, knowledgeable support. They find it useful for two-way texting, appointment reminders and bulk SMS. A reported complaint is occasional glitches in message delivery, loading or notifications.

A small ecommerce team without an automation specialist needs abandoned carts followed up by email and text. Drip runs both channels from one account fed by the store's order data. Sinch describes an entertainment event production company that texts promotions for its events and connects the texts to its CRM. The company saw strong conversion rates, and its automations made launching each new event much faster.