Sinch Engage

Sinch Engage is a business SMS and two-way messaging platform, formerly MessageMedia, with bulk campaigns, a shared inbox and automation.

Sinch Engage sends a company's text campaigns and handles the replies they draw from one account, for small businesses starting with SMS through to high-volume senders. It was sold under its original name, MessageMedia, until Sinch, which bought the company in a deal that closed on 5 November 2021, renamed the marketing site in 2026; it is the same product throughout, with one login, one pricing page and one trial. Bulk SMS campaigns and SMS drip campaigns go to segmented contact groups, replies run through the two-way shared inbox, and MMS messaging carries images and short video. Automation templates cover common jobs such as replying to a support keyword or adding a contact to a group after they text in to join, contact segmentation targets the sends, trackable short links measure the clicks, and automatic opt-out handling and US number validation keep the list compliant. Every plan includes a free dedicated long code, toll-free and 10DLC numbers come with vendor-handled carrier registration, and dedicated short codes are a paid add-on. The Pro tier and above add RCS messaging with a verified sender and rich cards, single sign-on and named subaccounts for agencies and multi-brand teams. A REST API, a Shopify abandoned-cart recovery integration and CRM and marketing integrations for HubSpot, Salesforce, NetSuite, BigCommerce, Dynamics 365, Zoho CRM, ActiveCampaign, Klaviyo, Mailchimp, Zapier and Workato round out the platform, with WhatsApp, Facebook Messenger and Instagram messaging available as add-ons. Sinch Engage suits small businesses starting with SMS marketing, teams sharing a two-way SMS inbox, high-volume senders that need RCS and single sign-on, retailers recovering abandoned carts by text, healthcare and finance teams sending reminders, and agencies running multiple subaccounts. It is sold on five tiers sized by monthly SMS volume, Basics, Conversations, Pro, Pro Plus and Advanced, billed annually or month to month, with a custom Enterprise quote above the top tier, extra SMS, users, subaccounts and social channels priced on top, separate price ladders for Australia and the UK, and a no-card trial to start on. Sinch Engage earns its place on the promotional campaign, on Shopify and BigCommerce carts recovered by text, on customer support conversations, on appointment and payment reminders to patients and customers, on event RSVPs, on a VIP keyword sign-up and on an emergency broadcast. The CRM and the store platform remain the systems of record, and Sinch Engage is the messaging channel connected to both.