Session Replay & Heatmap Tools

Glassbox vs Heap

Compare Glassbox and Heap side-by-side. See feature differences and pricing in the Session Replay & Heatmap Tools category.

Glassbox

by Glassbox

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Pricing: Quote only. Three packages priced on package, data retention and session volume, plus Fraud, Accessibility and Call Center add-ons, all on request.

Glassbox is a digital experience analytics platform with session replay, interaction maps and journey analytics for websites and native apps, sold by quote.

12 /18 features Full profile

Heap

by Contentsquare

No reviews yet

Pricing: Free plan for up to 10,000 monthly sessions; Growth, Pro and Premier are quoted by sales with no public price

Heap is product analytics software for product and growth teams: autocapture logs every click and pageview, and every paid tier is quoted by sales.

12 /18 features Full profile

Feature Comparison

Session Replay & Heatmap Tools features side-by-side

Feature	Glassbox 12/18 features	Heap 12/18 features
Session recordings with playback controls A visitor's session replays with skip-inactivity, speed control and a timeline of events.	Yes	Yes
Click and tap heatmaps Aggregated clicks or taps are overlaid on each page to show where visitors interact.	Yes	Yes
Scroll depth heatmaps Each page shows how far down visitors scrolled and the fold where attention drops.	Yes	Yes
Mouse movement and attention heatmaps Cursor movement and time spent per area are visualized in addition to clicks and scrolls.	No	Yes
Rage click and dead click detection Repeated frustrated clicks and clicks that trigger nothing are flagged automatically.	No	No
Form field analytics Drop-off, time spent and refill rates are reported per form field.	No	No
Automatic masking of personal data in recordings Passwords, card numbers and personal text are excluded from capture by default, with custom rules.	Yes	Yes
Session search and filtering by behavior Sessions are found by page, event, error, device, country or frustration signal.	Yes	Yes
JavaScript error capture in replays Console errors appear on the recording timeline at the moment they occurred.	No	Yes
Native mobile app session capture iOS and Android SDKs record screens and gestures in native apps, not only web pages.	Yes	Yes
Heatmaps segmented by device and traffic source A heatmap is filtered to desktop, mobile, a campaign or a visitor segment before it renders.	Yes	Yes
On-page feedback widgets and surveys Ratings or comments collected on the page are attached to the session that produced them.	Yes	No
Frustration score per session Sessions are ranked by a computed friction score so the worst experiences surface first.	Yes	No
AI session summaries A text summary of what happened in a session or a group of sessions is generated automatically.	Yes	Yes
Recording links in help desk and analytics tools A recording opens from a support ticket, a product analytics event or a chat conversation.	No	No
Configurable recording retention period How long recordings are kept is a plan or account setting, from one month to a year or more.	Yes	Yes
Sampling controls to limit captured sessions Which pages, traffic share or user types get recorded is set to control volume and cost.	Yes	Yes
Free plan with monthly session cap A no-cost tier records a fixed number of sessions per month with recordings and heatmaps.	No	No
Overall Rating	No reviews yet	No reviews yet