#customer-service

Articles tagged "customer-service"

2 articles found

A departing customer and empty chair appear beside a feedback record being examined for reasons customers leave.

Why do customers leave a business? Find your own reasons

Why do customers leave a business? A five-step check that finds your own reasons in last quarter's leavers, a win-back message to copy, and who not to chase.

#small-business #customer-reviews #customer-service

OpenRated Team

Oct 25, 2026

13 min

A business owner listens to a customer across a counter beside Listen, Resolve and Follow up symbols.

How-To Guides

How to respond to a customer complaint: four replies to copy

How to respond to a customer complaint in order, with four email replies to copy: billing, a late job, a product fault and a complaint that is wrong.

#small-business #reviews #email-templates

OpenRated Team

Oct 24, 2026

13 min