Quantum Metric

Quantum Metric is a session replay and product analytics platform with heatmaps and AI session summaries for enterprise web and mobile app teams, sold by quote.

Quantum Metric shows digital teams where customers struggle on a website or in a native app, what that struggle costs, and which problem to fix first. It records each visit through a one-time JavaScript tag or a mobile SDK, so a drop in a funnel arrives with the sessions behind it. After a fix ships, the same data shows whether the change worked. Quantum Metric, Inc. builds the platform, and Mario Ciabarra and David Wang founded the company in 2015. Session Replay rebuilds a visit from its clicks, taps, scrolls, swipes and typing, and native app screens play back in the same replay engine through an SDK capture method the company has patented. Interaction heatmaps lay click and attention data over the page itself. Segment Builder defines users or sessions by platform, event and attribute, applies that segment to any data view and turns it into a funnel. Journeys maps how customers move through a web or mobile app, and retention analysis tracks how often they come back. Felix AI condenses a session timeline into a short summary, while Platform Intelligence raises alerts when behavior departs from its history. Surveys and intercepts fire when a customer hits friction, on the same platform that recorded the session. The platform is built for large organizations where product managers, UX researchers, engineers, analysts and support agents need to see the same session. It suits companies that run a website and a native app side by side and want one record of both. The Employee experience offering applies the same capture to internal apps and kiosks. New customers begin with a demo booked through sales, and no self-serve account exists. Checkout work often opens on a conversion problem, such as a Continue button that silently does nothing on autofilled addresses. Felix AI gathers every session with that rage-click signature, the team sizes how many customers it blocks, and the evidence goes to the engineers who own the page. The same context can reach AI coding agents, so automated fixes start with the problem customers feel most. Companies on Adobe Experience Platform send the behavioral data into Customer Journey Analytics, where session evidence sits beside the journey reports their marketers already read.