Gallabox

Gallabox is a WhatsApp Business API platform for SMBs: broadcasts, no-code chatbots, AI agents and a shared team inbox, from an independent Chennai company.

Gallabox puts a small or mid-sized business's selling, support and marketing on WhatsApp through the WhatsApp Business API. It solves the problem of one WhatsApp number shared by a whole team: broadcasts, chatbots, AI agents and a shared inbox sit behind one login on a number connected through Meta's official API. Gallabox Global Inc, an independent company headquartered in Chennai, India, builds and owns it, with a further office in the UAE. Broadcast campaigns send approved template messages to targeted lists, and Smart Check predicts the category Meta will assign to a template before it is submitted. Chatbot flows answer keywords and menu buttons without code, while WhatsApp Flows collect bookings, surveys and orders as forms inside the chat. Chat AI agents on WhatsApp, Instagram and the website widget answer from an attached Knowledge Base and route sales-ready prospects to a person. AI voice carries the same work onto WhatsApp and phone calls. The shared team inbox takes WhatsApp and Instagram DMs with assignment, custom views, business hours, an Inbox AI copilot and AI Reply drafts for agents. WhatsApp Shop syncs a Facebook product catalog into the conversation and WhatsApp Payments collects payment without leaving it. Drip campaign sequences, a lead pipeline, dynamic forms and appointment booking handle the follow-up. Gallabox is built for sales teams that want leads qualified and routed automatically, and for marketing teams running click-to-WhatsApp ads with CAPI and Ads attribution. Support teams that need several agents answering one number are the third group. E-commerce stores on Shopify or WooCommerce use it for order confirmation and cart recovery, and service businesses use it to book appointments over chat. The inbox covers WhatsApp, Instagram and the web widget; Facebook Messenger is not a channel. It is sold as a flat plan per account with a set number of users, billed quarterly or annually. Extra users and channels can be added on the higher tiers. In use, Gallabox sits beside the CRM and the store rather than replacing them. Contacts and conversations sync to Zoho CRM, HubSpot and LeadSquared, with a new conversation creating the CRM record on its own. The Shopify integration confirms cash-on-delivery orders, updates the order status in Shopify and recovers abandoned carts over WhatsApp. WooCommerce stores connect for order messaging, and Razorpay handles payments. Calendly and Google Calendar cover bookings, Google Sheets and Zapier cover the rest, and a developer API with webhooks connects custom systems. A website chat widget starts the conversation on the business number. For businesses already on the WhatsApp Business App, the migration path moves the existing number onto the API.