ChatBot

ChatBot is an AI chatbot for customer support and sales that learns a company's website and help content, sold by Text with its chat inbox on per-user plans.

ChatBot answers customer questions on a website and in messaging apps around the clock, using a company's own pages, files and help articles as its source. Text, the Wroclaw software company behind LiveChat, makes it and runs it as the AI agent of its customer service platform. Routine questions are resolved without a person, and the rest pass to the team with the conversation intact. A small support team can cover more chats that way, and a store can answer buyers while they are still deciding. The AI Agent learns from Knowledge sources, a single list of websites, files, articles and FAQs. Custom skills, each written as a plain-language prompt, handle jobs such as order tracking, product recommendations and returns. Written instructions set the agent's tone of voice, its languages and how long its answers run. For scripted moments, a drag-and-drop canvas builds triggers, branches and actions, and its blocks can look up a customer and act in Salesforce or HubSpot. AI Copilot drafts reply suggestions for the human agents, and the analytics reports follow resolution rate, CSAT and response times. ChatBot suits support and sales teams that handle most customer contact in writing, and online stores that sell through Shopify. Small teams earning their first revenue from chat start on Essential, while scaling teams that want chat to bring in revenue move to Growth for more AI agents, supervision and team reports. Larger companies can have a custom agent built and run for them on Enterprise. It is bought per user, billed monthly or yearly, and each plan carries a monthly allowance of AI resolutions with extra packs on top. The same subscription covers the Text inbox and help desk, so the bot and the human side arrive together. Setup starts with a JavaScript snippet in the site template or the WordPress plugin, then the agent is pointed at the help center and the main pages. On a Shopify store it recommends products, answers shipping questions and checks an order's status before a buyer leaves the page. Messages from WhatsApp, Messenger and SMS land in the same inbox as website chats, so one team answers every channel from one queue. When a question needs a person, the chat moves to an agent with its history, and leads the bot has qualified arrive tagged for sales to follow up.