Survey & Customer Feedback Software

Nicereply vs SurveySparrow

Compare Nicereply and SurveySparrow side-by-side. See feature differences and pricing in the Survey & Customer Feedback Software category.

Nicereply

by Nicereply

No reviews yet

Pricing: From $59 a month billed annually ($79 billed monthly) for 100 responses; Business $359 a month billed annually for 2,500; Enterprise by quote; 14-day trial

Nicereply is customer satisfaction survey software for support teams, sending CSAT, CES and NPS surveys from help desks such as Zendesk, Freshdesk and Front.

11 /18 features Full profile

SurveySparrow

by SurveySparrow

No reviews yet

Pricing: Free plan; Basic $19, Starter $39 (sale, list $49) and Business $79 (sale, list $99) a month billed yearly, rising with responses; Enterprise by quote. 14-day trial.

SurveySparrow is survey and customer feedback software that delivers chat-style surveys by link, SMS, kiosk and in-app SpotChecks, for CX, product and HR teams.

18 /18 features Full profile

Feature Comparison

Survey & Customer Feedback Software features side-by-side

Feature	Nicereply 11/18 features	SurveySparrow 18/18 features
Drag-and-drop survey builder Build surveys from question types such as rating, matrix, ranking and open text.	No	Yes
Skip logic and branching Show, skip or jump to questions based on earlier answers or respondent attributes.	No	Yes
Answer piping and hidden fields Insert earlier answers or URL parameters into questions and response records.	Yes	Yes
NPS, CSAT and CES templates Ready-made relationship and transactional survey templates with standard scoring.	Yes	Yes
Email survey distribution Send surveys by email from the tool with tracking of opens and responses.	Yes	Yes
Website and in-app survey intercepts Pop-up or embedded surveys targeted by page, behaviour or user attributes.	Yes	Yes
SMS survey delivery Surveys sent by text message with a short link or reply-based answers.	Yes	Yes
Link, QR and kiosk collection Shareable links, QR codes and offline kiosk mode for in-person collection.	No	Yes
Question randomisation and quotas Randomise answer order and stop collection when a quota is met.	No	Yes
Multilingual surveys One survey with translations selected by the respondent's language.	Yes	Yes
Custom survey branding and domain Remove vendor branding and serve surveys on your own domain.	No	Yes
Real-time response dashboards Results charts that update as responses arrive, with filters and crosstabs.	Yes	Yes
Open-text sentiment analysis Free-text answers grouped by theme and scored for sentiment.	No	Yes
Response alerts and follow-up Notify a team when a low score arrives and track the follow-up.	Yes	Yes
Survey response export and API Export responses to CSV or SPSS and read them by API or webhook as they arrive.	Yes	Yes
CRM and help desk triggered surveys Surveys sent automatically after a CRM or help desk event, with scores written back.	Yes	Yes
Survey response throttling Limit how often a single contact can be surveyed across all surveys in a period.	Yes	Yes
Free plan for surveys A no-cost tier that runs live surveys with a monthly response or question limit.	No	Yes
Overall Rating	No reviews yet	No reviews yet

Nicereply 11/18 features

Drag-and-drop survey builder: No
Skip logic and branching: No
Answer piping and hidden fields: Yes
NPS, CSAT and CES templates: Yes
Email survey distribution: Yes
Website and in-app survey intercepts: Yes
SMS survey delivery: Yes
Link, QR and kiosk collection: No
Question randomisation and quotas: No
Multilingual surveys: Yes
Custom survey branding and domain: No
Real-time response dashboards: Yes
Open-text sentiment analysis: No
Response alerts and follow-up: Yes
Survey response export and API: Yes
CRM and help desk triggered surveys: Yes
Survey response throttling: Yes
Free plan for surveys: No

No reviews yet

SurveySparrow 18/18 features

Drag-and-drop survey builder: Yes
Skip logic and branching: Yes
Answer piping and hidden fields: Yes
NPS, CSAT and CES templates: Yes
Email survey distribution: Yes
Website and in-app survey intercepts: Yes
SMS survey delivery: Yes
Link, QR and kiosk collection: Yes
Question randomisation and quotas: Yes
Multilingual surveys: Yes
Custom survey branding and domain: Yes
Real-time response dashboards: Yes
Open-text sentiment analysis: Yes
Response alerts and follow-up: Yes
Survey response export and API: Yes
CRM and help desk triggered surveys: Yes
Survey response throttling: Yes
Free plan for surveys: Yes

No reviews yet

Pricing

Nicereply

From $59 a month billed annually ($79 billed monthly) for 100 responses; Business $359 a month billed annually for 2,500; Enterprise by quote; 14-day trial

See all plans

SurveySparrow

Free plan; Basic $19, Starter $39 (sale, list $49) and Business $79 (sale, list $99) a month billed yearly, rising with responses; Enterprise by quote. 14-day trial.

See all plans

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