Knowledge Base Software

GitBook vs HelpDocs

Compare GitBook and HelpDocs side-by-side. See feature differences and pricing in the Knowledge Base Software category.

by GitBook

No reviews yet

Pricing: Free plan for one user. Essential $65 and Ultimate $249 a site a month billed annually ($79 and $299 monthly), plus $12 a user a month ($15 monthly). Enterprise by quote.

GitBook is a documentation platform where product and engineering teams write, review and publish docs sites with AI answers, priced per site and per user.

15 /18 features Full profile

HelpDocs

by HelpDocs

No reviews yet

Pricing: Sprout $129 a month billed monthly or $99 a month billed annually; Bloom $299 and Harvest $499 monthly. 14-day trial, no card. Startups get 50% off for two years.

HelpDocs is knowledge base software for SaaS and support teams to host a public help center or private internal docs, sold self-serve by an independent company.

14 /18 features Full profile

Feature Comparison

Knowledge Base Software features side-by-side

Feature	GitBook 15/18 features	HelpDocs 14/18 features
WYSIWYG and Markdown editor Rich text editor with a Markdown mode, tables, code blocks and embedded media.	Yes	Yes
Article version history with rollback Every published revision stored and restorable, with a diff between versions.	Yes	Yes
Review and approval workflow Draft, review and publish states with assigned reviewers before an article goes live.	Yes	No
Private knowledge base with reader groups Restrict the whole base or sections to logged-in readers, teams or customer groups.	Yes	Yes
Full-text search with suggestions Search across titles and bodies with typo tolerance and as-you-type suggestions.	No	No
Article translation workflow Manage language versions per article with flags when a translation falls out of date.	Yes	Yes
Reusable snippets and variables Content blocks and variables reused across articles and updated in one place.	Yes	Yes
Article templates Pre-built layouts for how-tos, FAQs and release notes that authors start from.	No	No
Category and tag organisation Nested categories, tags and drag-and-drop ordering for the article tree.	Yes	Yes
SEO settings for public articles Custom slugs, meta titles, descriptions and a sitemap for the public knowledge base.	Yes	Yes
Article helpfulness voting Readers rate or comment on articles, with reports of the lowest rated.	Yes	Yes
Search and article analytics Reports on article views, top searches, failed searches and reader activity.	Yes	Yes
Custom domain and theming Serve the base on your own domain with custom CSS, logo and navigation.	Yes	Yes
Content review reminders Scheduled reminders or expiry dates that flag articles due for a review.	No	Yes
Import and export of articles Bulk import from Word, HTML or other tools and export to PDF or HTML.	Yes	Yes
Knowledge base API REST endpoints to create, read and update articles from other systems.	Yes	Yes
AI writing assistant for articles Generative help for drafting, summarising or rewriting article text in the editor.	Yes	Yes
Real-time collaborative editing Several authors edit one article at once with comments and mentions.	Yes	No
Overall Rating	No reviews yet	No reviews yet

GitBook 15/18 features

WYSIWYG and Markdown editor: Yes
Article version history with rollback: Yes
Review and approval workflow: Yes
Private knowledge base with reader groups: Yes
Full-text search with suggestions: No
Article translation workflow: Yes
Reusable snippets and variables: Yes
Article templates: No
Category and tag organisation: Yes
SEO settings for public articles: Yes
Article helpfulness voting: Yes
Search and article analytics: Yes
Custom domain and theming: Yes
Content review reminders: No
Import and export of articles: Yes
Knowledge base API: Yes
AI writing assistant for articles: Yes
Real-time collaborative editing: Yes

No reviews yet

HelpDocs 14/18 features

WYSIWYG and Markdown editor: Yes
Article version history with rollback: Yes
Review and approval workflow: No
Private knowledge base with reader groups: Yes
Full-text search with suggestions: No
Article translation workflow: Yes
Reusable snippets and variables: Yes
Article templates: No
Category and tag organisation: Yes
SEO settings for public articles: Yes
Article helpfulness voting: Yes
Search and article analytics: Yes
Custom domain and theming: Yes
Content review reminders: Yes
Import and export of articles: Yes
Knowledge base API: Yes
AI writing assistant for articles: Yes
Real-time collaborative editing: No

No reviews yet

Pricing

GitBook

Free plan for one user. Essential $65 and Ultimate $249 a site a month billed annually ($79 and $299 monthly), plus $12 a user a month ($15 monthly). Enterprise by quote.

See all plans

HelpDocs

Sprout $129 a month billed monthly or $99 a month billed annually; Bloom $299 and Harvest $499 monthly. 14-day trial, no card. Startups get 50% off for two years.

See all plans

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