Usersnap

Usersnap is user feedback and bug reporting software for B2B product teams: screen-capture bug reports and in-app surveys on flat plans, not per seat.

Usersnap gathers what people report about a website or app, from bug screenshots to survey answers, and turns it into evidence a product team can act on. Feedback from every team and source arrives in one place, tagged and enriched as it comes in. Usersnap GmbH builds it from its headquarters in Linz, Austria, with a second office in Vienna. saas.group acquired the company in September 2023, and Usersnap continues as a brand of its own. The feedback widget lets users take screenshots or screen recordings in the browser, mark them up and send them with browser, device and console error details attached. The same code snippet runs segmented surveys, including NPS and CSAT, and an in-product feedback menu. A browser extension and a mobile SDK, still in beta, reach other surfaces, while support tickets, call transcripts and email replies sync in as channels. Every item lands in the Inbox, one view across all projects, where AI Automations label it by topic and teams move it through statuses they set per project. The Opportunity board collects the ideas that evidence supports and ranks them with a custom scoring framework, and in-app announcements and a changelog tell users what shipped. Usersnap is built for product managers who want proof before they commit engineering time, and for the QA testers and support agents who gather that proof. Its core audience is enterprise product teams in SaaS, fintech and healthtech. Instacart, Dynatrace, Canva, Lego and Microsoft are among the companies running it. Agencies invite clients into an account or open a public portal, so outside stakeholders follow the feedback list without taking a seat. It suits a company that wants product, support and marketing to share one record of user evidence. A tester who spots a broken checkout step during release validation captures it with the widget, and the report is pushed to Jira Software, GitHub or GitLab as an issue for the developers. Support agents route customer complaints from their help desk into the same Inbox, where they are triaged beside survey answers and widget reports. Product managers then score the recurring problems on the Opportunity board. Once a fix ships, they announce it in the app and send feedback-reply emails to the users who raised it. Usersnap fits teams whose bugs and requests begin with what a user sees on screen.