Tidio

Tidio is an AI chatbot and live chat platform for small businesses and online stores, with the Lyro AI Agent, a free plan and usage-based paid tiers.

Tidio puts an AI agent and a human support team behind the same chat widget, so routine questions are answered before anyone on staff has to reply. Tytus Gołas started the company in Szczecin, Poland, in 2013, and it still owns and runs the platform under its own name. Website chats and social messages land in one shared inbox. The AI replies first, and a person takes over when it cannot help. The Lyro AI Agent answers from knowledge a business supplies: its website, FAQ pages, CSV or PDF files, or an imported Zendesk Help Center. Lyro detects each visitor's language and replies in it, under a custom name and tone of voice. When a question is beyond it, Lyro passes the chat to an agent or opens a ticket. Flows is a visual, no-code builder for automated conversations, with ready-made templates and a Send a Form action that gathers contact details for lead scoring. The Help Desk side covers live chat, ticketing, canned responses, macros and automatic chat assignment, with transcripts exported to CSV. Lyro Analytics reports resolved conversations and transfers, while flow analytics shows where visitors drop out. Small and medium businesses and online stores that want automation without writing code are the people Tidio is built for. A small team can begin on the free plan and move to a paid tier as chat volume grows. Paid plans are billed by plan plus usage, with separate meters for conversations agents handle, Lyro AI conversations and visitors reached by Flows. Lyro and Flows are also sold on their own, without a help desk plan. Larger teams step up to Plus for departments, custom branding and API access, or to Premium for pay-per-resolution AI billing. Store owners on Shopify, WooCommerce, WordPress or Wix use Tidio to answer shopper questions and to take quote requests through a ready-made Flow. Sales teams send captured contacts and chat transcripts into HubSpot, Salesforce or Zoho CRM, so a new lead arrives with its conversation attached. Zapier passes chat events on to the other apps a team relies on. Outside operating hours, a Flow handles missed conversations and collects details for the next working day. Tidio fits a business whose customers mostly ask by chat and whose small team wants the repeat questions handled before a person steps in.