Survicate
by Survicate • • Survey & Customer Feedback Software
Survicate is survey and customer feedback software for CX, product and research teams: email, web, in-app and SMS surveys with AI analysis, priced by responses.
Survicate gathers what customers write in surveys, reviews, emails and transcriptions, and turns it into themes a team can act on. Survicate S.A., an independent company headquartered in Warsaw, Poland, builds and runs it. The platform covers both halves of a feedback program: asking at the right moment, and reading the answers afterwards. Questions reach people by email, shareable link, QR code, kiosk, SMS, website pop-up or in-app placement. Surveys start from a question library or a ready-made NPS, CSAT or CES template. Paths branch with Standard Branch Logic, Advanced Display Logic or the Visual Logic Tree. Website surveys can target visitors on exit intent, after several pages viewed, or separately on desktop and mobile. Survey throttling limits how often one person is asked, and one survey can be translated and shown to each respondent in their own language. Research Hub, an agentic AI feedback repository, sorts open-text answers into themes and sentiment beside reviews and transcriptions. The product is aimed at CX, product, research and marketing teams in digital businesses. A CX team runs NPS, CSAT and CES programs and shows low scorers a follow-up question. Product managers place in-app surveys to validate features and decide what to build next. User researchers pull survey answers, reviews and transcriptions into one Research Hub project. Organisations with security reviews get SAML SSO, access logs, custom contract terms and a dedicated customer success manager. Most teams connect it to the systems that already hold their customer records. With HubSpot or Intercom connected, a customer event can send a survey, and an answer can start a HubSpot workflow or a marketing automation. New responses can post to a Slack channel, so a low score reaches the people who can act on it. Analysts move results out as CSV and XLS files or PDF and PNG charts, and engineering teams read them through webhooks and the Export API. Survicate fits teams that want survey answers and other customer comments read together, sorted into themes, before deciding what to fix or build next.
Pricing
View plans-
Free
Free
- Free with no time limit; accounts move to it after the 10-day trial
- Up to 25 responses a month
- 1 active survey at a time
- Basic CRM integrations
- Up to 3 team members
- 30-day data retention
-
Starter
$89 per month
Billed monthly only, no annual option
- $89 a month covers 100 survey responses and 500 data points a month
- $0.89 per additional response
- Up to 500 responses and 1,500 data points a month
- Surveys across all digital channels
- Research Hub
- Human live chat support
- 2 active surveys
- 6 months of data retention
- No survey throttling, webhooks or Export API on this plan
-
Growth
$114 per month
Per month, billed annually only
- $114 a month covers 250 survey responses and 1,000 data points a month
- Up to 1,500 responses and 2,500 data points a month
- Unlimited multichannel surveys and unlimited active surveys
- Built-in email sending
- Research Hub, AI Agent and MCP
- 25+ integrations
- Multilingual surveys and custom branding
- Survey throttling
- Standard survey logic
- 10 user seats in 2 teams
- 2 years of data retention
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Pro
$349 per month
Starts at $349 a month, billed monthly or annually at the same figure; bought through a sales call
- Custom yearly pool of responses and custom data points limit
- Pro integrations
- Custom branding including CSS
- Custom user seats and teams
- Advanced survey logic with Advanced Display Logic and the Visual Logic Tree
- Webhooks and Export API
- SAML SSO and access logs
- Dedicated CSM and outcomes plan
- 5 years of data retention
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Enterprise
$569 per month
Starts at $569 a month, billed monthly or annually at the same figure; bought through a sales call
- Custom yearly pool of responses and custom data points limit
- Webhooks and Export API
- SAML SSO and access logs
- Custom ToS, DPA and NDA
- On-demand security Q&A
- Data retention of 5 years or more
Features
- Included: Drag-and-drop survey builder
- Included: Skip logic and branching
- Included: Answer piping and hidden fields
- Included: NPS, CSAT and CES templates
- Included: Email survey distribution
- Included: Website and in-app survey intercepts
- Included: SMS survey delivery
- Included: Link, QR and kiosk collection
- Not included: Question randomisation and quotas
- Included: Multilingual surveys
- Included: Custom survey branding and domain
- Not included: Real-time response dashboards
- Included: Open-text sentiment analysis
- Included: Response alerts and follow-up
- Included: Survey response export and API
- Included: CRM and help desk triggered surveys
- Included: Survey response throttling
- Included: Free plan for surveys
Additional Features
- Question library with 13+ question types
- 125+ ready-made survey templates
- Standard Branch Logic
- Advanced Display Logic
- Visual Logic Tree
- Exit-intent survey targeting
- Separate desktop and mobile targeting
- Kiosk Mode
Best for
- CX teams running NPS, CSAT and CES programs
- product managers validating features with in-app surveys
- user researchers pooling surveys, reviews and transcriptions
- marketing teams running brand and market research
- digital businesses surveying website visitors by behaviour
- teams on HubSpot or Intercom that want feedback tied to customer records
- companies that survey customers in several languages
- organisations needing SAML SSO and a custom DPA
Use cases
- running an NPS, CSAT or CES program
- collecting website and in-app feedback
- prioritising features from product feedback
- brand and market research
- asking exiting website visitors one question
- sorting open-text answers into themes and sentiment
- alerting a Slack channel when a response arrives
- triggering a HubSpot workflow from a survey answer
- surveying by QR code or kiosk at a physical location
- surveying customers by SMS or shared link
Screenshots & Videos
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