SiteGPT

SiteGPT is an AI support chatbot for websites, trained on a site's own pages and files, with human takeover and flat plans sized by chatbots and messages.

SiteGPT answers the questions a website's visitors ask, using what the business has already written about its products and policies. Visitors get a reply at any hour, and support staff stop typing the same explanation many times a day. Bhanu Teja Pachipulusu and a small independent team make it, and the company behind it shares its name. One account holds the training content, the chat widget, the inbox and the reports. Training starts from a website address, uploaded files and text snippets, and the bot replies from that material rather than from general knowledge. Personas set the tone and style of replies, while written instructions decide what the bot should and should not say. The widget goes onto a site with a single script, and the Appearance settings change its colours and icon. When a visitor asks for a person or grows frustrated, the chat moves to Chat History, where a team member reads it and takes over. Analytics show the path from widget opens to conversations, and AI conversation insights sort chats by topic, sentiment and resolution. The starting plan is aimed at solo founders and small sites, while growing businesses move up for more team members, integrations and automation. Teams that need more chatbots, larger content libraries and webhooks take the higher self-serve plan. Organisations handling health data can sign a HIPAA Business Associate Agreement on the Enterprise plan. Each plan is a flat subscription, paid monthly or at a cheaper annual rate, that sets the number of chatbots, pages, members and messages, and every self-serve plan opens with a card-backed trial. The widget fits pricing pages, help centres and documentation sites, where the same questions arrive every week. A support desk that already answers chats in Zendesk, Freshdesk Messaging, Zoho SalesIQ or Crisp can put the bot in front of its agents, so a person picks up where the bot stops. Developers create chatbots and pull conversations through the REST API, and webhooks push new chats into the other systems a company runs. Content refreshes on a schedule as pages change, so answers keep pace with the site. SiteGPT suits a business whose answers already sit on its own website and that wants them given in a chat window, with a person ready behind it.