Screeb

Screeb is in-app survey and user feedback software for SaaS and mobile product teams, with session replays, product tours and AI analysis of open answers.

Screeb asks users questions inside a web or mobile app, at the moment they reach a chosen page or trigger an in-product event. Beside those answers it records what users did, through session replays and conversion funnels. A team can read behaviour and feedback side by side. Screeb, SAS develops the product and has its registered office in Nantes, France. The service is GDPR compliant and hosted in France. Surveys start from a template, from scratch or with AI, with NPS, CSAT and CES scales, calendar questions and audio or video answers. Branching sends a user to a follow-up question based on an earlier reply, and variables place user properties in the question text. Each survey runs in the app, on a website page or through a shareable link, and its first question can sit inside an email the team sends, such as a product newsletter. AI Content Analysis groups open answers by theme with Smart Tagging, scores emotions such as joy and anger, and reports recurrent topics. Session Replays (in beta), Funnel Analysis and Product Tours come with the same product, and dashboards follow NPS, CES and CSAT over time. Screeb is built for product managers, CX teams and voice of customer teams whose product is a SaaS app or a mobile app. Mobile teams install its SDKs for iOS and Android, which also work with Flutter and React Native. Companies with users in several countries gain from automatic browser language detection and from translation of the responses they collect. Teams that want feedback, replays and onboarding tours from one vendor fit it closely. Teams ask for a CSAT score when a user completes a task, then see in Funnel Analysis where other users dropped off. Discovery research and roadmap feedback run the same way, with targeting by page, event or user property deciding who is asked. Product managers who plan in Productboard or Jira Software connect Screeb to those tools. Support teams on Intercom forward feedback to their support inbox. Global display and response caps stop any one user from being asked too often, however many surveys a team runs at once.