Plecto

Plecto is a KPI dashboard and sales gamification platform for sales, contact center and support teams, priced per tracked employee license.

Plecto takes the numbers a team already produces in its CRM, phone system and helpdesk and puts them on live screens, so everyone sees how the day is going. The company of the same name, founded in 2012 and based in Aarhus, Denmark, builds it and sells it as its only product. Its premise is that work should feel like sport, so goals, contests and recognition sit on the same screens as the figures. Data arrives through integration data sources, manual data sources fed by an uploaded Excel spreadsheet, SQL data sources and the API. Custom KPIs and calculated fields set how each number is worked out. Dashboards come from the AI builder, from template guides for tools such as ServiceTitan, or from widgets placed by hand, like the speedometer that shows progress toward a target. Slideshows run them full screen on smart TVs, and the iOS and Android app carries them onto a phone. Notifications go out by email, Slack or Microsoft Teams when a formula meets a target, while achievements, streaks and contests turn the same figures into a game. The platform is aimed at teams whose work produces a count every day: sales floors, contact centers, customer service desks and telemarketing teams. Managers use it to set goals for people and teams, run contests and coach reps through one-on-ones and quizzes. IT teams get single sign-on through SAML2, IP restriction and custom permission profiles for deciding who sees which dashboard. It fits companies that want results in front of the people producing them, not only in a monthly review. On a contact center floor, call data from Aircall, Talkdesk or Dialpad feeds a wallboard, and a notification marks the moment an agent reaches a goal. Sales teams build leaderboards from HubSpot, Salesforce or Pipedrive deals and hang a weekly contest on them. Support desks on Zendesk Support, Freshdesk or Intercom put ticket numbers on the same kind of screen. Reports can be drilled into and sent as Excel or PowerPoint files on a schedule, so a weekly review starts from the figures the team watched all week.