Outreach

Outreach is sales engagement software for B2B revenue teams running sequences, calls, deals and forecasts on one login. Pricing is quoted, with no public tiers.

Outreach is a sales engagement and revenue execution platform for B2B teams that run outbound prospecting, deal cycles and forecasting in one place. It is made by Outreach, the Seattle company that has built this single product since 2014. The platform exists because revenue work is usually spread across a sequencing tool, a dialer, a call recorder and a forecasting spreadsheet, none of which hold the same record of what happened. Outreach keeps sequences, calls, meetings, deal notes and forecast rolls on one login, against the same CRM contacts and opportunities. Sales Engagement runs multi-step sequences across email, LinkedIn, SMS and calls, with templates and snippets, integrated A/B testing and a prioritized task queue that tells each rep what to work next. An integrated click-to-call dialer and meeting scheduler let reps connect and book without leaving the interface, and Smart email assist reads reply signals, so an out-of-office answer pauses a sequence instead of spending a step. Conversation Intelligence records and analyzes calls for coaching, while Deal Insights, Deal Management, Mutual Action Plans, Pipeline Management and Sales Forecasting carry the later stages. Agent Studio, Outreach Knowledge, Outreach MCP and the Meeting Prep Agent are the agentic layer, where AI agents research prospects, personalize messaging from internal documents and take the next step from a CRM event. Outreach suits B2B revenue organizations with specialized roles: sales development reps working outbound sequences, account executives managing long deal cycles, managers coaching from recorded calls, and revenue operations teams answerable for the forecast. It fits companies consolidating several sales tools onto one platform, and security reviews that ask for SSO, role-based access controls and audit trails over what an agent did. Customer success teams use the same platform for renewals and account expansion. It is bought per user with a consumption allowance of AI credits across four packages, and Outreach quotes each one rather than listing it. In practice Outreach sits between a CRM and the rest of the go-to-market stack. Engagement data from email, LinkedIn, SMS and calls syncs with CRM contacts and opportunities, and Outreach MCP opens that information and those actions to other tools and to agents. Everyday jobs include enrolling a lead into a sequence when a CRM event fires, preparing a rep for a meeting, building a mutual action plan with a buying committee, reviewing a recorded call with a new hire and assembling the weekly forecast. Teams extend it through the Outreach Marketplace and learn it through Outreach University and the Success Center.