Kommunicate

Kommunicate is an AI chatbot platform for customer support at startups and growing teams, sold on flat monthly plans sized by conversation volume.

Kommunicate puts AI agents in front of a support queue, so routine questions get answered and the rest reach a person with the conversation attached. The product was founded in 2020 and is run from Bengaluru by Intentive Technologies Pvt Ltd, which trades under the Kommunicate name. Its agents work on website chat, in mobile apps, on support email and on phone calls. They are designed to know when to answer, act, hand off and stop. Kompose is the no-code builder, where a drag-and-drop Flow Designer lays out branching conversation paths. The Generative AI Chatbot learns from a website URL, knowledge base articles and uploaded files, then replies in a brand tone the team sets. Live Chat lets human agents take over, with Bot-to-Human Handoff carrying the history and escalation rules that can fire on customer sentiment. AI Email Ticketing applies the same agents to the support mailbox, and Voice AI takes them onto calls. For the people working the queue, Agent Assist, AI Summary and Auto-resolve cut the routine work, while the analytics dashboard reports intents, handoffs, CSAT and resolution time. Kommunicate is aimed at startups introducing support automation and at growing teams that want to scale it with more control. Large organisations that run AI as a core support layer move to a quoted Enterprise plan, which adds Salesforce and removes Kommunicate branding. The other plans are flat monthly subscriptions sized by AI agents, team members and conversations, with a lower rate for paying yearly and a trial on each. Ready-made templates for ecommerce, healthcare, support and appointment booking give each kind of buyer a first flow to adapt. In practice the agents answer order-status questions for online stores and reschedule bookings for clinics and service businesses. They also turn incoming support email into tickets they can resolve on their own. When a case needs a person, the chat passes to an agent in Kommunicate or becomes a ticket in Zendesk, Freshdesk or Zoho Desk, so the help desk stays the record. Developers drive conversations through the REST API and webhooks, embed the chat plugin on a website or add it to an app through the mobile SDKs. Teams with existing Dialogflow or Amazon Lex bots can connect those too. Kommunicate fits a support lead who wants routine questions handled by AI and every difficult case handed to a person with its history intact.