EngageBay

EngageBay is a marketing automation, CRM and help desk platform for small businesses, sold as three bays or one All-in-One bundle with a permanent free tier.

EngageBay is a marketing automation, CRM and help desk platform built for small businesses that want their marketing, sales and support teams working from one contact database instead of three disconnected tools. It is made and owned by EngageBay Inc, an independent company founded in 2017 that sells no other product. The platform is sold as three bays, Marketing, CRM and Sales, and Service, which run under one login and can be bought separately or together as the All-in-One bundle. Marketing Bay handles email broadcasts, autoresponders and sequences, built in a drag-and-drop email template builder with a template library and double opt-in confirmation. Its Workflows tool builds multi-step automations on a visual canvas, and the same bay adds a landing page builder, web pop-ups and embed forms, lead grabbers, lead scoring, SMS marketing, RSS feed to email and a Social Suite for scheduling posts. EngageBay AI drafts email copy and runs an AI chatbot. CRM and Sales Bay stores contacts, runs multiple deal pipelines, books meetings through the appointment scheduler, logs call records and produces products and proposals with proposal analytics. Service Bay is a help desk with live chat and service automation, and the Growth and Pro tiers add broadcast and landing page A/B testing, web push notifications, site messages, web analytics, goals and custom reporting. The platform suits small businesses and startups with a few seats that want email marketing, a sales pipeline and a support inbox from one vendor, and teams that begin on the permanent free tier and grow into a paid one. Sales teams that only need contacts and pipelines can buy CRM and Sales Bay on its own, marketing teams can buy Marketing Bay alone, and the Service Bay help desk is free. Larger teams that need single sign-on, role management, phone support and a dedicated account manager find those on the Pro tier. It is bought per user per month, with monthly, yearly and two-year billing, and the plan cards list every tier. In practice EngageBay is used to capture leads from landing pages and pop-ups, score them, hand the warm ones to a deal pipeline and follow up by email, SMS or a booked appointment, then support the customer from the same record after the sale. It connects to third-party tools from the Basic tier up and names PieSync among its integrations. It replaces a separate email tool, a standalone CRM and a help desk with one subscription, and posts to the social networks the Social Suite schedules for.