eesel AI

eesel AI is an AI chatbot and support agent for helpdesk tickets, website chat and Slack, working inside Zendesk or Freshdesk and billed by credits, not seats.

eesel AI takes routine questions off a support team's queue by answering them from the company's own documentation. Each agent is briefed in plain-language instructions, the way a new hire would be, rather than built as a decision tree. The agents live inside the apps a team already uses each day. eesel, Inc., set up in 2020 and with no parent company, develops and sells the product. The Helpdesk agent tags, routes, drafts and sends replies in Zendesk, Freshdesk, Intercom, Gorgias, Help Scout and HubSpot. It learns from a crawled website, a help center, Google Drive, Notion, Confluence and uploaded files. On a site, the chat bubble goes in with a single script tag and answers in whatever language the visitor writes. When someone needs a person, it opens Zendesk Messenger or Freshchat, or files a ticket with the visitor's name and email. Beyond support, the Blog Writer drafts full articles and the E-commerce agent answers order questions for online stores. The product suits support teams that want automation inside the desk they already pay for, without moving tickets to a new platform. Operations teams fielding the same internal questions in Slack get a teammate there too. Buying works through a monthly batch of credits shared by the whole team, with unlimited seats and agents and every integration on every plan. A buyer can start on a trial without a card, resize the batch at any time, and switch on capped overage so agents keep working. Larger companies sign an annual Enterprise contract that adds single sign-on, a dedicated contact and HIPAA coverage with a signed BAA. A typical rollout connects Zendesk or Freshdesk, points the agent at the help center, and runs the Simulation skill before replies go live. After launch the Activity page lists every chat bubble conversation, and Reports track tasks, AI-scored CSAT, knowledge gaps and approvals. Agent names, tone and escalation rules live in written instructions that a support lead can edit at any time. In Slack, staff ask the same teammate about policies kept in Notion or Confluence. It fits a support desk whose week goes to the same ticket types, answered first by an agent that has read the help center.