DenserAI

DenserAI is an AI support chatbot and helpdesk that answers from a company's own site and files with cited sources, sold on flat plans with monthly query caps.

DenserAI answers customer questions on a website, by phone and by email from the documents and pages a business already publishes, and shows the source behind each reply. When the AI cannot finish a conversation, a person on the team picks it up in the built-in Helpdesk with the whole transcript attached. The company of the same name builds it and sells it from denser.ai. The AI Chat Agent learns from a website crawl, uploaded files, Google Drive folders, single links and question and answer pairs. It then replies inside a floating widget or an inline frame, and a custom prompt sets its role, scope and tone. Actions add buttons, custom forms, Calendly or Cal.com booking and a Talk to a person step. The AI Voice Agent takes phone calls and the AI Email Agent handles email, both drawing on the same approved content as the chat. Helpdesk gives agents a ticket queue where they take over a live chat, hand it back, and see conversations the bot escalated after detecting frustration. DenserAI is meant for small support teams, online stores and solo builders who want replies grounded in their own help content. Behaviour is set in plain words through the prompt and the actions rather than in code. Subscriptions are bought per workspace, and each tier sets how many bots, team seats and monthly questions a team gets. Larger organizations can add service agreements, priority support and a private LLM deployment at the top tier. A typical setup puts the widget on a help center or a Shopify store, answering return policy and product questions with a link to the page behind each answer. When a customer asks for a person, the conversation can open a ticket in Zendesk, Intercom, Freshdesk or HubSpot, or land in the Helpdesk queue for a live reply. A policy updated once in the knowledge base is then available to the chat, phone and email agents alike. Developers who run their own support app call the REST API to bring the same cited answers into it.