Chatling

Chatling is a chatbot builder for AI customer service agents and lead capture on websites, WhatsApp and Instagram, sold on monthly plans capped by AI credits.

Chatling answers customer questions from a company's own help pages, documents and FAQs, and passes the chat to a person when the AI cannot settle it. Envision Labs Inc. builds it and sells it under the Chatling name as an independent business. The problem it takes on is the stream of repeat questions that reaches a small team on several channels at once. One agent can sit on a website, in WhatsApp and on Instagram, drawing on the same knowledge in each place. The AI Agent learns from a Knowledge Base filled with links, pasted text, FAQ entries and uploaded files. Actions let it do work inside the conversation: the Lead Form saves a contact, and the HubSpot and Zendesk actions write records and tickets. For scripted paths, the Chatbot builder lays blocks out on a canvas, with condition blocks that branch and templates to start from. Live Chat hands a conversation to a teammate with its history and a summary, while Copilot reads the customer's intent and sentiment. The Web Widget takes the brand's colours, icon and position, and the agent can detect a visitor's language and reply in it. Chatling suits support and sales teams that want an AI agent working without a developer on staff. Online stores and service businesses that hear the same questions every day get the most from a trained knowledge base. Developers on a paid plan can also drive conversations, contacts and the knowledge base through the API. Buyers choose a monthly or annual tier sized by its allowance of AI credits, agents and seats. A free plan comes first, and extra credits, seats or branding removal are added for a monthly fee. Going live means pasting the widget code into a site's header or body, or connecting a WordPress, Shopify, Wix or Webflow site. When a visitor asks for a meeting, the agent books it through Cal.com, Calendly or Google Calendar, and new leads can land in HubSpot or a Google Sheet. Questions the AI cannot answer move to live chat, where round robin routing spreads them across the team. Chatling fits teams that want AI to give the first reply on their website and social channels, and keep people for the conversations that need them.