Bitrix24

Bitrix24 is a CRM and business workspace with tasks, a contact center and a website builder, priced per organization rather than per seat, with a free plan.

Bitrix24 puts a company's sales pipeline, customer conversations and internal projects into one online account, so the CRM, the task boards and the website draw on the same people and records. Behind it is Alaio Inc., a US corporation trading as Bitrix24, with affiliated entities in Cyprus and India. It runs as a cloud workspace, and an On-Premise edition installs on a company's own servers. Every new account starts on the free plan, which keeps working for as long as the team wants. The CRM tracks leads, deals, contacts and companies, and each deal moves across a drag-and-drop Kanban pipeline. Sales forecasting weighs deal amounts by stage probability, while quotes, estimates and invoices are built from the deal record. Automation rules assign owners, send follow-ups and move stages, and Smart Process Automation adds record types of a company's own. Contact Center brings web forms, calls, WhatsApp, Telegram and Instagram Direct messages into the CRM timeline. Tasks and Projects, Sites, e-signature and the CoPilot assistant share the account, with the Vibecode App Builder and the REST API for anything custom. Small and mid-sized businesses that want selling, service and project work in one place, rather than a stack of separate subscriptions, are the core audience. Sales managers, contact center agents and project leads work from the same records. Companies with several branches can run them as separate accounts under central management. Pricing is per organization, not per seat: each plan sets a flat fee and a user limit, and annual billing costs less than monthly. A typical sales flow starts with a web form on a page built in Sites, routes the new lead by region or source, and ends with an estimate the customer signs electronically. Reps who work in Gmail connect the mailbox so each message lands on the right contact, and WhatsApp chats reach the same timeline. Work that follows a sale moves onto Kanban boards in Tasks and Projects, where hours and task efficiency are tracked. Zapier links the account to other software, and the mobile apps let reps update deals from the road. It fits a growing business that wants leads, chats, projects and its website in one account, adding staff up to the plan's user limit.