AiSensy

AiSensy is WhatsApp marketing software on the WhatsApp Business API, with broadcasts, a shared inbox and chatbots for ecommerce, banking and insurance teams.

AiSensy is WhatsApp marketing software for businesses that sell, support and re-engage customers on WhatsApp. It runs on the official WhatsApp Business API as a Meta Business Solution Provider, so every message leaves from a verified business number. AiSensy Communications Private Limited, an independent company in Gurugram, India, makes and sells it as one platform. It exists because the WhatsApp app itself caps broadcast lists, ties one number to one phone and offers no automation. Broadcasts go out as template messages, submitted to Meta and tracked to approval inside the tool. The Campaign Scheduler times each campaign and Campaign Click Tracking reports its sent, delivered, read, clicked and replied counts. The Live Chat Dashboard and the Shared Team Inbox let several agents answer one number, with Custom Agent Rules assigning incoming chats automatically. The Chatbot Builder is a drag-and-drop editor for keyword and menu flows; Agent Studio builds AI agents that answer from an uploaded knowledge base and call tools. WhatsApp Forms collect survey answers and leads in the chat, a product catalog lets customers browse and order there, and WhatsApp Payments takes the money. The Click-to-WhatsApp Ads Manager launches Facebook and Instagram ads that open a chat and tracks the leads each ad brings. Project APIs, Template Message APIs and webhooks connect it to a business's own systems; Number Masking and a free website widget round it out. The platform fits ecommerce and direct-to-consumer brands, banks and insurers sending policy and EMI reminders, and growth marketers who want scheduling and click tracking. Support teams use it when several agents share one WhatsApp number. It scales from a single-owner store on the free tier to an enterprise contract with SSO, audit logs and a dedicated success team. It is bought as one platform login, prepaid monthly, quarterly or yearly, with WhatsApp conversation credits recharged separately. The Chatbot Builder and the AI Agent Builder are add-ons that attach to whichever plan a team is on. AiSensy sits between a store or a CRM and the customer's WhatsApp. Shopify and WooCommerce send order confirmations, delivery updates and abandoned cart reminders through it; HubSpot, Salesforce, Zoho, LeadSquared and WebEngage sync contacts and trigger messages. Razorpay connects for payments, Google Sheets and Integrately cover the smaller automations, and the developer APIs cover the rest. The inbox handles WhatsApp only; Instagram and Facebook enter as ad placements for Click-to-WhatsApp campaigns rather than as message channels. The AI agent replies in English today, and WhatsApp Payments is available to businesses in Brazil, India and Singapore. This platform is built for the team that runs its conversations on WhatsApp and wants ads, broadcasts, support and payments on one number.