Call Center Software

3CX vs Five9

Compare 3CX and Five9 side-by-side. See feature differences and pricing in the Call Center Software category.

by 3CX

No reviews yet

Pricing: Free edition for up to 4 simultaneous calls; Basic from $300, Pro from $395 and AI Edition from $575 a year per system at 8 simultaneous calls, not per seat. Trial available.

3CX is a business phone system and call center that companies run on premise, self-hosted or hosted by 3CX, licensed by call capacity rather than per seat.

16 /18 features Full profile

Five9

by Five9

No reviews yet

Pricing: Quote only. Every Five9 configuration is priced by its sales team through Get a Quote or Talk to Sales.

Five9 is cloud contact center software for enterprise service, sales and collections teams, joining voice, digital channels and AI agents. Sold by quote.

13 /18 features Full profile

Feature Comparison

Call Center Software features side-by-side

Feature	3CX 16/18 features	Five9 13/18 features
Interactive voice response menus Caller menus built visually with key-press or speech options that route to queues.	Yes	Yes
Automatic call distribution queues Inbound calls queued and distributed to available agents by configurable rules.	Yes	Yes
Skills-based call routing Calls routed by agent skill, language or priority tags on the caller.	Yes	Yes
Call recording with playback Inbound and outbound calls recorded, stored and searchable for playback and download.	Yes	No
Queue callback option Callers keep their place in the queue and get called back instead of waiting on hold.	Yes	Yes
Listen, whisper and barge monitoring Supervisors listen to live calls, coach the agent privately or join the call.	Yes	Yes
Power and predictive dialers Outbound campaign dialing that calls lists automatically and connects answered calls.	Yes	Yes
Click-to-call from CRM records Dial from contact records in the CRM with the call logged back to the record.	Yes	Yes
Real-time queue wallboard Live display of calls waiting, agents available and service level for the floor.	Yes	Yes
Business hours and holiday routing Calls routed differently after hours, on holidays or by the caller's time zone.	Yes	No
Warm transfer and conferencing Agents consult a colleague before transferring or bring a third party into the call.	Yes	Yes
Voicemail with transcription Voicemail boxes per queue or agent with messages delivered as text and audio.	Yes	No
Call tagging and dispositions Agents tag calls with outcomes and notes for reporting after each call.	No	No
Call scripts for agents Guided scripts shown to agents during calls, branching by the caller's answers.	No	Yes
SMS and messaging from call center numbers Two-way SMS or WhatsApp on the same numbers, handled in the agent view.	Yes	Yes
Call history and agent performance reports Reports on volume, wait time, abandonment, handle time and per-agent statistics.	Yes	Yes
AI call transcripts and summaries Automatic transcript and summary of each call attached to the call record.	Yes	Yes
Softphone in browser and desktop apps Agents take calls in the browser, a desktop app or a mobile app without a desk phone.	Yes	No
Overall Rating	No reviews yet	No reviews yet

3CX 16/18 features

Interactive voice response menus: Yes
Automatic call distribution queues: Yes
Skills-based call routing: Yes
Call recording with playback: Yes
Queue callback option: Yes
Listen, whisper and barge monitoring: Yes
Power and predictive dialers: Yes
Click-to-call from CRM records: Yes
Real-time queue wallboard: Yes
Business hours and holiday routing: Yes
Warm transfer and conferencing: Yes
Voicemail with transcription: Yes
Call tagging and dispositions: No
Call scripts for agents: No
SMS and messaging from call center numbers: Yes
Call history and agent performance reports: Yes
AI call transcripts and summaries: Yes
Softphone in browser and desktop apps: Yes

No reviews yet

Five9 13/18 features

Interactive voice response menus: Yes
Automatic call distribution queues: Yes
Skills-based call routing: Yes
Call recording with playback: No
Queue callback option: Yes
Listen, whisper and barge monitoring: Yes
Power and predictive dialers: Yes
Click-to-call from CRM records: Yes
Real-time queue wallboard: Yes
Business hours and holiday routing: No
Warm transfer and conferencing: Yes
Voicemail with transcription: No
Call tagging and dispositions: No
Call scripts for agents: Yes
SMS and messaging from call center numbers: Yes
Call history and agent performance reports: Yes
AI call transcripts and summaries: Yes
Softphone in browser and desktop apps: No

No reviews yet

Pricing

3CX

Free edition for up to 4 simultaneous calls; Basic from $300, Pro from $395 and AI Edition from $575 a year per system at 8 simultaneous calls, not per seat. Trial available.

See all plans

Five9

Quote only. Every Five9 configuration is priced by its sales team through Get a Quote or Talk to Sales.

See all plans

Explore Each Product

3CX Read reviews, features & pricing

Five9 Read reviews, features & pricing

Looking for more options?

Browse all Call Center Software